Business Intelligence Analyst - Cayuga Health System

Business Intelligence Analyst

Cayuga Health and its affiliates are the region's leading healthcare system and most trusted providers of integrated health services, empowering our people in our mission to equitably improve the well-being of the communities we serve. Our commitment to providing extraordinary healthcare begins with our team of extraordinary professionals who are continuously discovering clinical innovations and enhancing access to the most up-to-date facilities, equipment, technologies, and research protocols. Cayuga Health's commitment to our employees includes competitive compensation, comprehensive employee benefits programs, and the opportunity to explore and build a career in healthcare through our many professional development programs. 

The Revenue Cycle Business Intelligence (BI) Analyst focuses on leveraging data analytics and business intelligence tools to optimize the revenue cycle processes. This role involves analyzing revenue cycle data, generating insights, and developing strategies to improve financial performance and operational efficiency through system-wide data extractions, queries, and data delivery. This position collaborates with various stakeholders across all departments to ensure their data reporting requirements are met through data extraction, reports and dashboards building.

Roles and Responsibilities:

Data Analysis and Reporting:

• Analyze large volumes of revenue cycle data to identify trends, patterns, and opportunities for improvement.
• Develop, maintain, and optimize reports and dashboards that provide actionable insights into key performance indicators (KPIs) such as days in accounts receivable (AR), denial rates, and billing accuracy.
• Perform ad-hoc data analysis to address specific business needs and support decision-making.

Business Intelligence Development:

• Design and implement business intelligence solutions that support revenue cycle management and financial operations.
• Utilize BI tools (e.g., Tableau, Power BI, QlikView) to create visualizations and interactive dashboards that facilitate data-driven decision-making.
• Ensure data integrity and accuracy in BI reports and dashboards.

Process Improvement:

• Identify inefficiencies and areas for improvement within the revenue cycle processes through data analysis and reporting.
• Collaborate with revenue cycle and operational teams to develop and implement strategies for process optimization and performance enhancement.
• Monitor the impact of process changes and provide feedback and recommendations for further improvements.

Data Management and Integration:

• Manage and integrate data from various sources, including electronic health records (EHR), billing systems, claim scrubbers, and financial systems.
• Develop and maintain data pipelines, ensuring timely and accurate data availability for analysis and reporting.
• Ensure compliance with data governance and security policies.

Collaboration and Communication:

• Work closely with revenue cycle management, finance, and IT teams to gather requirements, address data-related issues, and support BI initiatives.
• Communicate findings and insights clearly to stakeholders, including senior management, to drive informed decision-making.
• Provide training and support to end-users on BI tools and report usage.

Strategic Support:

• Assist in the development of strategic plans and initiatives aimed at improving revenue cycle performance.
• Provide analytical support for budget planning, forecasting, and financial analysis.
• Stay current with industry trends and best practices in business intelligence and revenue cycle management.

Required Skills and Experience:

• Education: Bachelor's degree (or equivalent) in Business Intelligence, Data Analytics, Healthcare Administration, Finance, or a related field.
• Minimum 2 years of experience in business intelligence, data analysis or revenue cycle management.
• Proficiency in BI tools (e.g., Tableau, Power BI, QlikView) and data visualization techniques.
• Strong analytical skills with the ability to interpret complex data and generate actionable insights.
• Knowledge of revenue cycle processes, billing, coding, and healthcare financial operations.
• Experience with data management, ETL (Extract, Transform, Load) processes, and data integration.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills, with the ability to present data and insights effectively to various stakeholders.
• Ability to work in a fast-paced environment and manage multiple projects simultaneously.

Preferred Skills and Experience:

• Education
  • Advanced degrees or certifications (e.g., Certified Business Intelligence Professional [CBIP], Certified Revenue Cycle Professional [CRCP]) are a plus.

Physical Requirements:

• This position is typically office-based, with the possibility of remote work or hybrid arrangements.
• Lifting up to 20 pounds, standing or sitting for extended periods of time, as well as repetitive use of hands and fingers

Location and Travel Requirements:

• Remote
• Travel requires quarterly onsite visits to Ithaca, NY

Pay Range Disclosure:

• $83,000 to $120,000 per year

Cayuga Health System and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all.

We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics.

If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Cayuga Health Talent Acquisition team at talentacquisition@cayugahealth.org.

I certify that the information contained in this application is correct and complete to the best of my knowledge. I understand that any falsification or omission of information may disqualify me from further consideration for employment or, if hired, may result in termination. In consideration for my employment, I agree to abide by the rules and regulations of the company, which rules may be changed, withdrawn, added, or interpreted at any time, at the company's sole option and without prior notice to me.

I understand that any hiring decision is contingent upon my successful completion of all of the Company's lawful pre-employment/post-offer checks, which may include a background check, drug screen, employment references, and licensing review. If I am made a conditional offer of employment, I agree to execute any consent forms necessary for the Company to conduct its lawful pre-employment/post-offer checks. Such checks will not be conducted until allowed under applicable federal, state, and local law. I understand if I have a criminal background, it will not automatically disqualify me from employment unless otherwise required by law. I agree to execute any consent forms necessary for the Company to conduct its lawful pre-employment checks.

I also understand that the Company is a drug and alcohol-free workplace and has a drug and alcohol testing program consistent with applicable federal, state, and local law. I understand that after a conditional offer of employment, I must submit to and pass a pre-employment drug test as a condition of employment.