Business Office Manager

Required Qualifications

Must have at least three (3) years of experience in a billing or supervisory capacity in the business office of a hospital, nursing home, or other related health care facility.

Knowledgeable of skilled nursing home regulations, procedures, laws, regulations and guidelines pertaining to long-term care.

Major Duties and Responsibilities

Plans, develops, organizes, implements, evaluates and directs the overall financial operation of the facility as well as its programs and activities, in accordance with generally accepted accounting principles and current state and federal laws/regulations.

Reports the facility’s financial performance at least monthly, and more frequently as needed, to the Administrator and the Corporate Office.

Identifies, in conjunction with the Administrator and selected department heads, the facility’s key performance financial indicators.  Establishes an ongoing system to monitor these key indicators.  These key performance indicators promote the fiscal health of the facility.  

Evaluates key performance indicator outcomes with department heads to determine the need for action from leadership and/or management such as re-education or revisions related to the facility’s financial outcomes.

Develops and implements processes and systems in the Business Office to manage billing, collections (A/R), patient trust, liability notices, general ledger functions, cash flow and all necessary business transactions using generally accepted accounting principles.

Ensures the Business Office procedures comply with regulatory requirements related to bed-hold notice requirements.

Utilizes and is proficient in various excel, word, adobe, and other electronic reporting formats.

Reviews and interprets monthly financial statements and provides relevant information to the Administrator and Corporate Office.

Makes written and oral reports/recommendations routinely and as requested.

Ensures monthly billing is completed timely using facility A/R software. 

Ensures facility’s billing checks and balances are followed by all team members as required by facility policy including but not limited to the balancing of the daily census, Medicare triple check prior to billing, etc.

Maintains working knowledge of all aspects of facility’s financial software program – Point Click Care.

Develops and monitors accounts receivables.  Reports delinquent accounts and solutions to overcome obstacles to the Administrator.

Develops and maintains written policies and procedures that govern the accounting functions of the facility.

Maintains a working knowledge of the state long term care Medicaid insurance program, Medicare Part A, B and C insurance program, and private long term care insurance programs.

Ensures pre-admission financial evaluations regarding the identification of a payer source is coordinated with the Admissions Office as part of the pre-admissions process.

Leads and coordinates daily, weekly, bi-monthly or monthly financial meetings to monitor budget compliance with facility department heads.  Implements corrective action when necessary.

Makes recommendations and financial projection reports to the Administrator regarding facility performance and stated objectives.

Develops and maintains positive relationships with residents, employees, and family members.

Promotes and establishes effective communication and customer service to achieve facility goals and customer satisfaction.

Supervises all Business Office personnel and their work functions.

Evaluates work performance of Business Office personnel in concert with Human Resources for expected performance outcomes.

Ensures the admissions staff’s behavior is aligned with facility financial goals.  Addresses behaviors of Business Office personnel when incongruent with facility goals.

Facilitates, serves, attends or participates in various committees of the facility as necessary.

Understands, continues to learn, and teaches others about new CMS program initiatives affecting the facility’s fiscal health such as value based purchasing programs like SNF-VBP, SNF-QRP, Quality Measures, and Payroll Based Journal reporting, etc. 

Participates in QAPI or facility assessment activities as needed, such as carrying out duties assigned as part of a performance improvement committee.

Identifies and collaborates with members of the interdisciplinary team, consultants, and others when needed to identify opportunities for enhanced financial services to the residents and/or resolve issues.

Recruits talented, qualified individuals in conjunction with Human Resources to fill department positions as a key factor in building and maintaining a strong and capable Business Office team.

Promotes teamwork, mutual respect, and effective communication.  Promotes positivity and active daily problem solving.  

Reads and stays informed regarding developments in the skilled nursing sector and associated support services, regulatory, business practices and other entities potentially influencing the facility’s fiscal health.

Reviews and develops a plan of correction for accounting deficiencies noted during survey inspections and provide a written copy of such plan to the Administrator.

Promotes and encourages an environment of trust within the Business Office as well as with department heads and all facility employees.

Promotes safe work practices, safety rules, and accident prevention procedures to prevent employee injury and illness.

Works beyond 8-5pm (normal working hours).  May work weekends, and holidays when necessary.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off