Business Office Representative - Urology - FT-Days - MPG - Memorial Healthcare System
Aventura, FL
About the Job
Location:
Aventura, Florida
At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.
Summary:
Performs receptionist, registration, and clerical duties associated with registering patient for outpatient services.
Responsibilities:
Checks Incoming Referral work ques daily and contacts patients to schedule requested appointment.Activates of My Chart Accounts where appropriate. Ensures Telehealth connectivity for scheduled appointments and trouble shoots as needed.Meet with patient or patient's caregiver to discuss appointment instructions, and discuss patient's concerns.Communicates with referring physician's office, clinical department(s), and/or other appropriate personnel to exchange necessary information and determine schedule.Work through incoming departmental referral work queues daily.Daily review and monitoring of physician / practice schedules keeping no-show rates low to ensure patient access.Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.Round with patients in practice to ensure Excellent Patient Experience is met.Process medical record requests.Follow-up on reported issues and assist with service recovery.Verifies insurance benefits and obtains pre-certification/authorization as necessary. Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow up.Ensure daily patient appointment reminder calls are complete. Appointment no-Shows are contacted and patients are rescheduled following practice guidelines. Accurately document telephone encounter outcomes.
Competencies:
ACCOUNTABILITY, ACCURACY & QUALITY, CUSTOMER SERVICE, ORGANIZATION SKILLS, PATIENT ACCESS, PATIENT AND FAMILY CENTERED CARE, PROBLEM SOLVING, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR, VERIFYING INSURANCE
Education and Certification Requirements:
High School Diploma or Equivalent (Required)
Additional Job Information:
Complexity of Work: Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Required Work Experience: No prior work experience required. Other Information: Proficient in basic computer skills and customer service experience preferred.
Working Conditions and Physical Requirements:
Aventura, Florida
At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.
Summary:
Performs receptionist, registration, and clerical duties associated with registering patient for outpatient services.
Responsibilities:
Checks Incoming Referral work ques daily and contacts patients to schedule requested appointment.Activates of My Chart Accounts where appropriate. Ensures Telehealth connectivity for scheduled appointments and trouble shoots as needed.Meet with patient or patient's caregiver to discuss appointment instructions, and discuss patient's concerns.Communicates with referring physician's office, clinical department(s), and/or other appropriate personnel to exchange necessary information and determine schedule.Work through incoming departmental referral work queues daily.Daily review and monitoring of physician / practice schedules keeping no-show rates low to ensure patient access.Ensures that all necessary demographic, billing, and clinical information is obtained and entered in the registration system with timeliness and accuracy.Round with patients in practice to ensure Excellent Patient Experience is met.Process medical record requests.Follow-up on reported issues and assist with service recovery.Verifies insurance benefits and obtains pre-certification/authorization as necessary. Determines and accepts required payments, including co-pays and deductibles, or refers to financial counselors for follow up.Ensure daily patient appointment reminder calls are complete. Appointment no-Shows are contacted and patients are rescheduled following practice guidelines. Accurately document telephone encounter outcomes.
Competencies:
ACCOUNTABILITY, ACCURACY & QUALITY, CUSTOMER SERVICE, ORGANIZATION SKILLS, PATIENT ACCESS, PATIENT AND FAMILY CENTERED CARE, PROBLEM SOLVING, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR, VERIFYING INSURANCE
Education and Certification Requirements:
High School Diploma or Equivalent (Required)
Additional Job Information:
Complexity of Work: Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Required Work Experience: No prior work experience required. Other Information: Proficient in basic computer skills and customer service experience preferred.
Working Conditions and Physical Requirements:
- Bending and Stooping = 0%
- Climbing = 0%
- Keyboard Entry = 60%
- Kneeling = 0%
- Lifting/Carrying Patients 35 Pounds or Greater = 0%
- Lifting or Carrying 0 - 25 lbs Non-Patient = 0%
- Lifting or Carrying 2501 lbs - 75 lbs Non-Patient = 0%
- Lifting or Carrying > 75 lbs Non-Patient = 0%
- Pushing or Pulling 0 - 25 lbs Non-Patient = 0%
- Pushing or Pulling 26 - 75 lbs Non-Patient = 0%
- Pushing or Pulling > 75 lbs Non-Patient = 0%
- Reaching = 0%
- Repetitive Movement Foot/Leg = 0%
- Repetitive Movement Hand/Arm = 60%
- Running = 0%
- Sitting = 60%
- Squatting = 0%
- Standing = 60%
- Walking = 60%
- Audible Speech = 60%
- Hearing Acuity = 60%
- Smelling Acuity = 0%
- Taste Discrimination = 0%
- Depth Perception = 60%
- Distinguish Color = 60%
- Seeing - Far = 60%
- Seeing - Near = 60%
- Bio hazardous Waste = 40%
- Biological Hazards - Respiratory = 40%
- Biological Hazards - Skin or Ingestion = 40%
- Blood and/or Bodily Fluids = 40%
- Communicable Diseases and/or Pathogens = 40%
- Asbestos = 0%
- Cytotoxic Chemicals = 0%
- Dust = 0%
- Gas/Vapors/Fumes = 0%
- Hazardous Chemicals = 0%
- Hazardous Medication = 0%
- Latex = 0%
- Computer Monitor = 60%
- Domestic Animals = 0%
- Extreme Heat/Cold = 0%
- Fire Risk = 0%
- Hazardous Noise = 0%
- Heating Devices = 0%
- Hypoxia = 0%
- Laser/High Intensity Lights = 0%
- Magnetic Fields = 0%
- Moving Mechanical Parts = 0%
- Needles/Sharp Objects = 0%
- Potential Electric Shock = 0%
- Potential for Physical Assault = 0%
- Radiation = 0%
- Sudden Decompression During Flights = 0%
- Unprotected Heights = 0%
- Wet or Slippery S
Source : Memorial Healthcare System
