Business Office Supervisor Full Time - Northwestern Memorial Healthcare

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

Schedule: Monday-Friday, 8:00 AM-4:30 PM

Department: Behavioral Health Services

Location: Winfield

Job Description

The Business Office Supervisor reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Business Office Supervisor BHS is responsible for coordination and overseeing front office operations for Behavioral Health Services (BHS). Responsible for supervision, training and scheduling of clerical staff. Responsible for implementation of policies and procedures specific to front office protocol and process, as well as assists to improve processes. Serves as liaison between physician, clinical staff, and clerical staff.   

Responsibilities:

• Ensures that all patient account activities are conducted in a fashion that is consistent with Northwestern Medicine Central DuPage Hospital patient accounts policies and procedures.
• Oversees patient account activities such as patient registration, charge posting, billing, coding, insurance precertification, continuum of care criteria, and discharge billing consistent with Northwestern Medicine revenue cycle requirements and processes.
• Oversees Behavioral Health Services (BHS) reception staff and operations. Acts as primary contact for the Emergency Department (ED), social work, Intake and Utilization Review (UR) staff regarding behavioral health insurance guidelines as well as facilitates managed care insurance information to insure in-network patient admissions.
• Oversees insurance calls as it relates to patient admissions. Represents Behavioral Health Services (BHS) at monthly managed care contracting meetings. Responsible for completion of Behavioral Health Services (BHS) Intake evaluation reports, and charge error reports on a monthly basis.
• Acts as liaison for managed care entities to ensure compliance with contracts.
• Oversees accurate and timely registration for all Behavioral Health Services (BHS) admissions and intake evaluations and insurance benefits for all levels of care are accurate.
• Oversees reception areas at Behavioral Health Services (BHS), helping ensure Behavioral Health Services (BHS) adheres to all legal standards regarding protection of patient information.
• Facilitates process improvement to ensure efficient and excellent service delivery.
• Oversees insurance verification and scheduling/registration.
• This role may support additional projects, perform administrative tasks, and other duties as assigned.

Required:

• 3 to 5 years of office support experience

• Associate's degree

• Excellent written and verbal communication skills. Excellent customer services skills. Microsoft office skills

Preferred:

• 3 to 5 years administrative/supervisory experience

• Bachelor’s Degree

• Previous supervisory experience.

• One or more years of experience in healthcare administrative support role.

• EPIC proficiency

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.