Business Operations Manager - Reinsurance at Securian Financial Group

As a leader of the Reinsurance Operations Team, you will be at the forefront of managing all enterprise reinsurance programs. This role goes beyond mere oversight; it's about inspiring and guiding a team of talented individuals. You'll be pivotal in shaping their careers through personalized training, consistent feedback, and motivational leadership.

Your work will include refining processes to deliver cost-effective results while upholding the highest standards of quality and excellence. You'll cultivate a customer-centric atmosphere that thrives on trust, respect, and continuous improvement. Embracing diversity within your team and in interactions with clients will be crucial, fostering an environment of teamwork and open communication. Your expertise will ensure the successful design and implementation of new reinsurance opportunities and accurate and efficient processing of our existing reinsurance programs. This is an exciting opportunity to make a significant impact and drive innovation within the industry.

Responsibilities include, but are not limited to:

Provides leadership to a team of direct reports.

• Responsible for staffing, training, work directing, motivating, counseling, and enabling performance of individuals and teams through regular and consistent feedback. Makes compensation recommendations based on performance results.
• Provides leadership to staff that fosters commitment to quality and excellence, creating a climate that emphasizes customer focus, trust, respect, cooperation, participation and continuous improvement.
• Manages and improves processes and procedures to achieve cost effective results consistent with broader departmental and corporate objectives.
• Manages change by creating an environment that promotes the generation of creative ideas and solutions.
• Manages diversity within work teams and with internal and external customers.
• Manages associate relationships, creating an atmosphere of teamwork and open communication with associates.
• Partners with associates to identify and monitor professional growth opportunities as part of their development plan to prepare associates for future opportunities.

Manages administration of reinsurance programs to ensure timely and accurate processing.

• Ensures timely completion of premium and claims settlement documentation. Approves premium payment and claims settlement documentation and related payments.
• Manages the preparation of reinsurance settlement calculations and quarterly estimated experience summaries. Communicates results to the reinsurers in accordance with reinsurance agreements.
• Prepares special reports requested by reinsurance clients, Vice President and other management associates.
• Manages the preparation of reinsurance administration documentation for audits by reinsurers.
• Manages the preparation of reinsurance administration supporting information used in collaboration with market segments and corporate financial areas for the preparation of financial statements.

Leverages enterprise scale, centralized expertise and best practices to operate efficiently and effectively.

• Analyzes reinsurance processes and programs for accuracy and efficiency. Develops, modifies and recommends improvements to processes and programs as needed.
• Continues the development and implementation of plans to integrate reinsurance administration teams, processes and tools formerly housed in market segments.

Manages development and maintenance of reinsurance administration systems

• Ensures reinsurance treaties are accurately interpreted and reflected in the configuration of the Group and Individual (TAI) reinsurance systems, and other ad-hoc "systems" and processes.
• Explores opportunities to consolidate reinsurance systems. Evaluates and implements automation opportunities.
• Manages the development, calculation and configuration of the highly complex and detailed Group reinsurance system operational data and reinsurance specific STRATA data, and all data used in other systems reliant on reinsurance data.
• Ensures a member of the Reinsurance administration team actively participates on each market segment teams to represent the internal and external reinsurance and financial reporting needs. (Group new client implementation team, Individual Product Development Agile team)

Actively participates in Reinsurance COE Leadership team to align program administration with strategic objectives

• Ensures reinsurance program design of new or existing programs considers administrative and systems opportunities and constraints. Ensures associates and systems are prepared to administer upon implementation.

Qualifications:

• Proven knowledge and the ability to understand, analyze, and manipulate financial data to solve problems and meet client needs.
• Direct management experience and leadership abilities to lead operational team and drive initiatives and results
• Proven Leadership and organizational skills to manage team in a fast-paced and demanding environment.
• Flexibility and strong organization and planning skills with the ability to manage incoming work, projects and changing priorities.
• Analytical abilities to identify business needs, understand requirements, and implement appropriate processes.
• Process improvement mindset to continuously improve operational processes to reduce cost and defects and improve quality.
• Experience creating policies and procedures, as well as monitoring those procedures. Person must be able to create, not just run something that already exists.
• Experience evaluating, developing, enhancing and maintaining administrative systems.
• Excellent communication skills to establish and maintain relationships with a wide range of people, and communicate timely, appropriate messages to key internal and external partners.
• Customer service mindset to deliver exceptional service to internal and external stakeholders.

Preferred Qualifications:

• In depth knowledge of reinsurance function and administrative processes.
• Bachelor's Degree

Securian Financial believes in hybrid work as an integral part of our culture. Associates get the benefit of working both virtually and in our offices. If you're in a commutable distance (90 minutes) you'll join us 2-3 days each week in our offices to collaborate and build relationships. Our policy allows flexibility for the reality of business and personal schedules. When working in our offices at least two days per week isn't feasible (vacations, illness, travel, etc.), an eight day per month standard is an option.

*Internal Securian Financial job title for this position is Business Operations Manager*

Physical Job Requirements:

• Ability to utilize the keyboard, computer and/or mouse for up to 8 hours per day
• Ability to work at least 40 hours per week
• Ability to utilize the phone and/or virtual meeting platform for 1-4 hours per day

The physical job requirements described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of jobs.

The estimated base pay range for this job is:

$87,000.00 - $162,000.00

Pay may vary depending on job-related factors and individual experience, skills, knowledge, etc. More information on base pay and incentive pay (if applicable) can be discussed with a with a member of the Securian Financial Talent Acquisition team.

Be you. With us. At Securian Financial, we understand that attracting top talent means offering more than just a job - it means providing a rewarding and fulfilling career. As a valued member of our high-performing team, we want you to connect with your work, your relationships and your community. Enjoy our comprehensive range of benefits designed to enhance your professional growth, well-being and work-life balance, including the advantages listed here:

Paid time off:

• We want you to take time off for what matters most to you. During your first year of hire, you receive a prorated bank of personal days and vacation time depending on your month of hire.
  
• Leave programs: Securian's flexible leave programs allow time off from work for parental leave, caregiver leave for family members, bereavement and military leave.
  

Company-funded pension plan and a 401(k) retirement plan: Share in the success of our company. Securian's 401(k) company contribution is tied to our performance up to 10 percent of eligible earnings, with a target of 5 percent. The amount is based on company results compared to goals related to earnings, sales and service.

Health insurance: From the first day of employment, associates and their eligible family members - including spouses, domestic partners and children - are eligible for medical, dental and vision coverage.

Volunteer time: We know the importance of community. Through company-sponsored events, volunteer paid time off, a dollar-for-dollar matching gift program and more, we encourage you to support organizations important to you.

Associate Resource Groups: Build connections, be yourself and develop meaningful relationships at work through associate-led ARGs. Dedicated groups focus on a variety of interests and affinities, including:

• Mental Wellness and Disability
  
• Pride at Securian Financial
  
• Securian Young Professionals Network
  
• Securian Multicultural Network
  
• Securian Women and Allies Network
  
• Servicemember Associate Resource Group
  

For more information regarding Securian's benefits, please review our Benefits page.

This information is not intended to explain all the provisions of coverage available under these plans. In all cases, the plan document dictates coverage and provisions.

Securian Financial Group, Inc. does not discriminate based on race, color, religion, national origin, sex, gender, gender identity, sexual orientation, age, marital or familial status, pregnancy, disability, genetic information, political affiliation, veteran status, status in regard to public assistance or any other protected status. If you are a job seeker with a disability and require an accommodation to apply for one of our jobs, please contact us by email at Employment@Securian.com, by telephone 651-655-5522 (voice), or 711 (Relay/TTY).

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