Business Operations Manager - Command Holdings

CeLeen, an operating firm of Command Holdings, is seeking a Business Operations Manager to support our USAID Office of Transition Initiatives (OTI) client. The Business Operations Manager (BOM) will provide comprehensive support across OTI’s operations and management division’s operational areas, with a focus on human resources, pay and benefits, performance management, contracting, field operations, and recruitment for an international development support organization.

The BOM will lead project-based efforts that are time limited in scope and designed to demonstrate material progress on key tasks and priorities using agile methodologies to deliver minimally viable products (MVPs). MVPs may include guidance, how-to’s, business process maps, other knowledge management products, or iterative improvements to existing documents. The BOM will also create visual depictions of complex data, update user guidance, and improve communication platforms to ensure the information is user-focused, easy to understand, and succinct.

The position requires strong analytical and process improvement skills, experience with identifying and interpreting federal rules and organizational policies, and the capacity to quickly understand and apply frameworks such as human-centered design, business process analysis, gap analysis, root cause analysis, and iterative problem-solving to operational challenges. The ideal candidate will have demonstrated increasing levels of independence in a related role for a period of 4-5 years, shown the ability to take initiative and lead projects, and/or have applied these skills to an international affairs or international development organization.

Responsibilities may include, but are not limited to:

Business Process Documentation and Analysis

• Thoroughly document and map current business processes related to HR, pay and benefits, recruitment, contracting, and performance management.
• Conduct gap analysis and root cause analysis to identify areas of inefficiency and propose recommendations for process improvements.
• Regularly review and update process documentation to ensure accuracy and relevance.

Process Optimization and Change Proposals

• Develop and propose process changes to streamline operations, improve efficiency, and enhance user experiences.
• Use business process analysis, human-centered design, and iterative problem-solving methods to refine and implement changes.
• Collaborate with cross-functional teams to ensure smooth execution and integration of proposed optimizations.

Visual Data Representation and Communication

• Create clear and engaging visual depictions of complex data sets to support decision-making and improve business processes.
• Design user-friendly dashboards, flowcharts, and diagrams to communicate business insights and process changes effectively.

Guidance and Website Updates

• Revise and update business guidance, policies, and procedures, ensuring content is user-focused, easy to navigate, and succinct.
• Oversee the updating of internal and external websites to reflect process improvements, provide clear and accurate information, and enhance user accessibility.

Collaboration and Stakeholder Engagement

• Engage with key stakeholders across multiple teams and divisions to gather insights, validate proposed changes, and ensure alignment with organizational goals.
• Lead or contribute to workshops, meetings, and training sessions related to business process improvements.

Expected salary range: $90,000-120,000.

Work Environment:

• Moderate noise (i.e. business office with computers, phone and printers) and /or occasional Loud noise (airfield, large equipment).
• Ability to sit at a computer terminal for an extended period of time.

Physical Demands:

• While performing the responsibilities of the job, the employee is required to sit, stand, talk, and hear.
• Employee is often required to sit and use their hands and fingers to operate a computer.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel:

• 0-10% / Minimal travel.

CeLeen, an operating firm of Command Holdings, is a tribally-owned firm providing management consulting services to U.S. government agencies.

Pursuant to PL 93-638, as amended, preference will be given to qualified Native Americans and spouses in all phases of employment.
At CeLeen, our employees are the embodiment of our success as a firm. Our team is comprised of a tenacious group of diverse professionals located across the globe. It includes military veterans and spouses of active duty troops, former federal employees, policy experts, academics, attorneys, and technical and business experts, all of whom share a strong work ethic and the skills to succeed in both collaborative and independent environments. CeLeen is invested in the long-term success of both our clients and colleagues for the right reasons. Our dedication to putting good government into practice is underpinned by a merit-based culture that measures success by productivity and credibility.

CeLeen will provide reasonable accommodations to applicants who are unable to utilize our online application system due to a disability. Please send your request to HR at hr@wwcglobal.com.

CeLeen is an Equal Opportunity Employer – we do not discriminate based on age, race, national or ethnic origin, gender, veterans status, disability, sexual orientation, gender identity or any other legally protected class. Applicants have rights under Federal Employment Laws: Equal Employment Opportunity and Employee Polygraph Protection Act.

Celeen's Affirmative Action Program is available to any employee or applicant for employment for inspection upon request, to the extent required by federal regulations. The Affirmative Action Program can be accessed during normal business hours by making an appointment with HR at hr@wwcglobal.com.

Requirements

Basic Qualifications

• Bachelor’s degree.
• Must have the ability to obtain and maintain a Secret Clearance. (Eligible to pass Federal security clearance process. Please visit the link for FAQs: https://www.dcsa.mil/mc/pv/mbi/gicp/).
• 5+ years of demonstrated experience documenting business processes, systems, information, or supporting knowledge management.
• Familiarity with operational areas such as HR, recruitment, pay and benefits, performance management, or contracting.
• Experience in international development or an understanding of international affairs.
• Strong analytical and problem-solving skills, with the ability to apply frameworks such as gap analysis, root cause analysis, and human-centered design.
• Proficiency in creating visual data representations, including dashboards, flowcharts, and other tools to depict complex data.
• Ability to manage multiple projects simultaneously and collaborate effectively with cross-functional teams.
• A proactive mindset with a drive to continuously improve business processes and operations.
• Outstanding communication skills, influencing abilities, and client focus.
• Professional proficiency in English is required.
• Applicants must be currently authorized to work in the United States on a full-time basis. CeLeen will not sponsor applicants for work visas for this position.

Preferred Qualifications

• Current, active Secret security clearance.
• Demonstrated proficiency in Google Suite applications.
• Bachelor's degree in a relevant field (e.g., business, international affairs or international relations).
• Experience in international development, humanitarian aid, or an understanding of international affairs.
• Experience with website updates, content management systems, and user-focused content creation Ability to work in a fast-paced, dynamic environment, on a project-driven basis with clear timelines for delivery of measurable work outputs.
• Previous USAID experience.
• Available as soon as possible.

Benefits

CeLeen offers a competitive benefits plan including:

• Health, Dental, and Vision Insurance
• Flexible Spending Accounts
• Life and Disability Insurance
• 401(k)
• Paid Time Off
• Paid Holidays
• Employee Assistance Program
• Pet Insurance

Eligibility requirements apply.