Business Process Analyst ALLY-REQ-027008 - A-Line Staffing Solutions

Job Description: Business Process Analyst

Location: Detroit, MI (Hybrid)

No C2C

 

Position Overview:

Under the general direction of the Senior Business Process Analyst and Business Process Director, the Business Process Analyst will provide vital support for the SmartAuction and white label websites. This role involves ensuring exceptional customer service, processing supplier invoices, managing incentive and rebate payments, reconciling daily settlement activities, and facilitating the implementation of new programs and processes.

Key Responsibilities:

• Deliver superior customer experience by managing escalations from the support mailbox with professionalism, timeliness, and accuracy.
• Serve as a key point of contact for customer support, striving to exceed expectations.
• Process supplier invoices and payouts for incentive and rebate programs accurately and in a timely manner.
• Monitor and reconcile daily settlement and payment activities, addressing any discrepancies promptly.
• Identify potential risks and issues, escalating them to leadership with clear communication.
• Maintain and ensure the accuracy of all desk policies and procedures.
• Perform miscellaneous duties as assigned to support team objectives.

Mandatory Skills:

• Intermediate proficiency in Microsoft Office applications (Word, Excel, Access, Outlook).
• Strong critical thinking and problem-solving abilities to troubleshoot issues effectively.
• Excellent organizational and time management skills, with the ability to handle multiple tasks independently.
• Professional communication skills, both verbal and written, with strong listening capabilities.
• Dependable and reliable, maintaining high motivation and performance aligned with corporate values.
• Ability to identify areas for continuous improvement and implement solutions.
• Maintain confidentiality and handle sensitive information with discretion.

Desired Skills:

• Prior experience in processing invoices.
• Familiarity with Coupa or similar procurement systems.

Ideal Candidate Profile:

The ideal candidate is highly organized, a self-starter with strong problem-solving skills, and the ability to multitask effectively. They will maintain a positive attitude and a cooperative spirit, demonstrating a “can do” approach in all situations.

Industry Experience:

• Operations and payment/invoice processing.

Educational Requirements:

• Minimum high school diploma.

Years of Experience:

• 1-3 years in a relevant role.