Business Process Analyst - Workday

Accepted Locations:

Salt Lake City, UT | Austin, TX | Atlanta, GA | Pleasanton, CA

Responsibilities:

We are looking for a Business Process Analyst to join our Workday Global Customer Support team on a contract basis. This role requires extensive interaction and collaboration across Global Support and other Workday groups, so the ideal candidate will be a self-starter, an exceptional communicator, a business process expert, and comfortable working cross-functionally.  This role will help drive Workday Support initiatives by identifying, documenting, and communicating  processes and technologies that enable our team.

The Business Process Analyst is responsible for planning, performing, and implementing process improvement initiatives, driving operational efficiencies, and supporting projects, programs, and other initiatives with process guidance.  This role will also:

• Diagram and evaluate existing processes. Identify new processes and document the current state vs. Future state.

• Organize, lead, and facilitate meetings while co-ordinating with stakeholders and team members.

• Review and analyze survey data and comments to identify trends, assist with developing and assigning customer and process improvement actions and report findings to the executive team  in a timely manner.

• Develop process flows and procedures based on key indicators for future improvement opportunities and aligning enhancements with identified process gaps.

• Collect data to identify the root cause of problems and align with process requirements.

• Provide consultation on the use of re-engineering techniques to improve and optimize process performance

• Deliver presentations, provide process inputs, and content for training as needed,  focusing on measurement, analysis, improvement, and adoption.

• Survey and analyze best practices for techniques and processes.

• Communicate process management progress and updates.
  Perform cost and benefit analysis.

Basic Qualifications: 

• Advanced Google Sheets
• Atlassian Confluence
• MS Excel
• TechSmith Camtasia 

Other Qualifications:

• Strong Communication
• LucidCharts

This is the pay range that Magnit reasonably expects to pay for this position: $42.00/hour-$56.00/hour

Benefits: Medical, Dental, Vision, 401K