Business Process Analyst - Ursus, Inc.
Pleasanton, CA 94588
About the Job
JOB TITLE: Business Process Analyst
LOCATION: Open to Pleasanton, CA, SLC, UT, Austin, TX or Atlanta, GA
DURATION: 10 months
PAY RANGE: $41-$51/hr
COMPANY:
Our client is a leading provider of enterprise cloud applications for finance and human resources.
About the Team
The Global Support Operations & Enablement team supports the clients Customer Support organization. GSOE provides program & portfolio management, operational support, technology solutions, learning & development, and analytical insights to help ensure the Customer Support organization's success.
About the Role
We are looking for a Support Process Manager to join our Global Customer Support team on a contract basis. This role requires extensive interaction and collaboration across Global Support and other groups, so the ideal candidate will be a self-starter, an exceptional communicator, a business process expert, and comfortable working cross-functionally. This role will help drive Support initiatives by identifying, documenting, and communicating processes and technologies that enable our team.
The Support Process Manager is responsible for planning, performing, and implementing process improvement initiatives, driving operational efficiencies, and supporting projects, programs, and other initiatives with process guidance.
This role will also:
IND123
LOCATION: Open to Pleasanton, CA, SLC, UT, Austin, TX or Atlanta, GA
DURATION: 10 months
PAY RANGE: $41-$51/hr
COMPANY:
Our client is a leading provider of enterprise cloud applications for finance and human resources.
About the Team
The Global Support Operations & Enablement team supports the clients Customer Support organization. GSOE provides program & portfolio management, operational support, technology solutions, learning & development, and analytical insights to help ensure the Customer Support organization's success.
About the Role
We are looking for a Support Process Manager to join our Global Customer Support team on a contract basis. This role requires extensive interaction and collaboration across Global Support and other groups, so the ideal candidate will be a self-starter, an exceptional communicator, a business process expert, and comfortable working cross-functionally. This role will help drive Support initiatives by identifying, documenting, and communicating processes and technologies that enable our team.
The Support Process Manager is responsible for planning, performing, and implementing process improvement initiatives, driving operational efficiencies, and supporting projects, programs, and other initiatives with process guidance.
This role will also:
- Diagram and evaluate existing processes. Identify new processes and document the current state vs. Future state.
- Organize, lead, and facilitate meetings while co-ordinating with stakeholders and team members.
- Review and analyze survey data and comments to identify trends, assist with developing and assigning customer and process improvement actions and report findings to the executive team in a timely manner.
- Develop process flows and procedures based on key indicators for future improvement opportunities and aligning enhancements with identified process gaps.
- Collect data to identify the root cause of problems and align with process requirements.
- Provide consultation on the use of re-engineering techniques to improve and optimize process performance
- Deliver presentations, provide process inputs, and content for training as needed, focusing on measurement, analysis, improvement, and adoption.
- Survey and analyze best practices for techniques and processes.
- Communicate process management progress and updates.
- Perform cost and benefit analysis.
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Source : Ursus, Inc.