Business Process Manager - ServiceNow

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

What you get to do in this role:

• Consult with internal clients to develop solutions that leverage Highspot Sales Enablement / Content Management System
• Review and analyze content and performance metrics to recommend new organizational methodologies
• Understand business and content-related problems to identify and present solutions
• Provide support and ongoing services for internal clients in accordance with SLAs
• Manages overall Services project calendar and prioritization
• Develops overall project plan models, templates, and resourcing requirements
• Creates and manages individual project plans and secures resources (includes determining support roles)​
• Transforms current project planning tools by aligning with best practice systems and processes
• Defines processes and requirements for request-related platform architecture (EnableNow instance)

To be successful in this role you have:

• Extensive experience with organization methodologies for large volumes of content including folder architectures and metadata
• Ability to understand existing content structure and use-cases to help guide new structure implementation
• Experience with re-architecting platforms that have a singular product-focused architecture to a more complex matrixed focus.
• Critical thinking, analysis, troubleshooting, and problem-solving expertise
• Ability to communicate with and manage stakeholders outside the enablement organization, build a team of advocates
• Advanced proficiency with the entire Microsoft Office Suite, with an emphasis on Excel, Word and PowerPoint
• Strong written and verbal communication skills with proven ability to initiate and manage relationships with customers at all levels
• Knowledge of data systems and structures
• Proficiency with Microsoft Dynamics
• Ability to work independently and as part of a team in a highly dynamic and fast-paced environment
• A ‘can do’ attitude to fast-paced and dynamic situations, challenges and customers
• Ability to translate technical requirements into business value and ROI

Basic Qualifications:

• 5+ years of experience in management consulting, asset management marketing, sales operations, or a related field
• 5+ years experience in enterprise customer support role

JV20

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas 

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer 

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations 

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance. 

Export Control Regulations 

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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