Business Product Management Specialist - ServiceNow

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The Business Product Management Specialist, within Global People Product is a critical role responsible for supporting the development and delivery of the product roadmap for Engage Me within People Products.  The perfect candidate is curious, results-oriented, and adept at analyzing data. The perfect candidate puts the People of ServiceNow, which include 23,500-plus employees, contingent workers, managers, leaders, partners, and customers, at the center of everything we do. A highly-matrixed environment is where you thrive, and you get things done by identifying opportunities to collaborate and reaching across boundaries. You are willing to dive deep into complex problems and possess the influencing skills to bring teams together and deliver the right solutions.

Responsibilities include:

• Partner closely with the 4ITB team to support development of product strategy and vision, business requirements, UAT, product planning, roadmap and prioritization, tracking of success metrics and product marketing.
• Support the Business Product Manager on championing the business, translating business strategy into business case, value definition and initial requirements for new products and enhancements.
• Support the Business Product Manager on identifying and reconciling roadmap dependencies and prioritizing opportunities to align and co-develop solutions in partnership with technology, engineering and UX teams.
• Engage in all product development activities, including but not limited to product planning, requirements refinement, tradeoff decisions, development of test plans and success criteria, and all agile ceremonies.
• Apply product principles and design thinking to automate processes, innovate on the ServiceNow platform and deliver a simplified and highly-integrated employee experience.

To be successful in this role, you are:

• A problem solver with a high degree of detail orientation
• Collaborative with the ability to engage and motivate others, synthesize various opinions/inputs and influence/inspire alignment
• Analyze, track and manage details, including cases, defects, issues and product enhancements

Qualifications:

• Knowledge of HR service delivery across one or more HR lifecycle phases (e.g., benefits and rewards, performance management).
• 2+ years of experience with the ServiceNow platform.
• Strong business acumen, analytical skills and problem-solving expertise.
• Strong oral and written communication skills, with ability to communicate complex subject matter to leadership, peers and other levels in the company.
• Well organized and able to manage work requirements to meet deadlines.

• changing requirements, iterations, loop feedback with customer involvement

FD21

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact talent.acquisition@servicenow.com for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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