Business Reporting Manager - Maximus

Maximus is currently looking for a Business Reporting Manager. The Reporting Manager manages an effective reporting program that gathers, prepares, trends, and analyzes operational activity as necessary for all project areas including telecommunications, state systems, Siebel CRM, and other databases as needed.

We are seeking a highly organized and detail-oriented Reporting Manager to join our team. The ideal candidate will be responsible for streamlining and standardizing processes and communications, leveraging technology to provide value to our clients, and measuring outcomes. This role requires a proactive individual with strong project management skills and the ability to work both independently and with cross-functional teams.

Essential Duties and Responsibilities:

- Manage an effective reporting program that gathers, prepares, trends, and analyzes operational activity as necessary for all project areas as needed.

- Oversee the day-to-day functioning of the department and manage the development of routine and ad hoc reports in accordance with the schedule outlined in the contract.

- Evaluate the need for, and ensure the provision of, reporting necessary for operations.

- Provide staff with up-to-date statistics on applicable programs, community resources, and options for enrollees.

- Provide contractually required monthly and quarterly project status reports.

- Produce Performance Standards Analysis Report.

- Coordinate and evaluates the work of subordinates.

- Develop and maintain reports in areas including Call Center performance.

- Generate reports in accordance with schedules and provide reports, background information, and report summaries for internal and external use.

- Ensure accuracy and timeliness of reports in compliance with contract and project requirements.

Essential Duties continued

- Execute core strategies to streamline and standardize processes and communications, focusing on client service and value measurement.

- Understand client requirements and align them with the team's capabilities for successful outcomes.
- Coordinate with teams to develop process improvement plans to enhance operational and financial performance.
- Develop trusted relationships with key stakeholders to address issues and opportunities in a spirit of partnership.
- Gain a deep understanding of the services delivered to clients and make recommendations to enhance processes, adding value to client relationships.
- Serve as an escalation point for process and project implementations.
- Create and update process documentation, including writing Standard Operating Procedures (SOPs).
- Assist with meeting notes and tracking team action items.
- Plan and coordinate team engagement efforts with other teams, managing calendars and spearheading work on events and newsletters.
- Manage team "brown bag" sessions (internal and external as needed).
- Create, update, organize, and manage team documentation in SharePoint and Teams.
- Prepare plans, coordinate/deliver work, and provide status reports on assigned special projects (e.g., research, process improvements).
- Use MS Office Suite (Word, Excel, and PowerPoint) to create reports, SOP documents, and presentations.

The 6 month time in position rule can be waived for CCO employees under the following circumstances: employees who were in an acting role and have returned to their home base position, employees who are currently in an acting/limited-service role applying to the same role that is RFT, employees who were unable to return to a homebase position at the end of their acting role, or limited-service employees that are unable to secure a lateral or promotional position for continued employment at the end of their limited assignment.

Minimum Requirements

- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

• Extreme attention to detail.

• Excellent organizational skills.

• Good reading comprehension and writing skills.

• Strong problem-solving skills.

• Strong interpersonal skills.

• Good verbal skills and effective communication.

• Ability to prioritize multiple tasks and work with a sense of urgency when needed.

• Positive approach and professional standards.

• Self-motivated and reliable.

• Ability to be proactive and work independently.

Other Requirements:

- Early morning and evening availability is required.

- Employee residing within Eastern or Central time zone preferred.

- Hours may be as early as 5:00 AM Eastern Time and as late as 10:00PM Eastern Time depending on business needs.

- Flexibility to work on weekends, holidays, and during critical deadlines is essential.

- Dedication to supporting client and customer needs during key periods is a must.

- This position is fully remote and will require a home office.

Home office requirements:

- Reliable high-speed internet service

- Minimum 25 Mpbs download speeds/50 Mpbs for shared internet connectivity

- Minimum 5 Mpbs upload speeds

Preferred Skills:

• Experience in Service Delivery and/or Service Operations.

• Proven ability to work independently and with cross-functional teams.

• Strong project management skills.

• Proficiency in MS Office (Word, Excel, and PowerPoint).

• Highly organized with exceptional attention to detail and follow-through.

• Strong ability to manage multiple priorities with competing deadlines.

• Ability to effectively interact and build relationships with key stakeholders.

• Demonstrated critical thinking skills for analyzing and resolving issues.

• Passion for solving tough problems and learning new areas of the business.

Preferred Qualifications:

• Experience in Public Health or Health communications.

• Experience in writing for the web (plain language).

• Experience using Microsoft SharePoint, Teams, and Power Automate tools.

• Strong written communication skills, e.g., plain language.

• Ability to understand written Spanish.

If you are passionate about process improvement and client service, and possess the skills and qualifications listed above, we encourage you to apply for this exciting opportunity.

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce. We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country. We're proud of our connections to organizations dedicated to serving veterans and their families. If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you. A committed and diverse workforce is our most important resource. Maximus is an Affirmative Action/Equal Opportunity Employer. Maximus provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disabled status.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Annual Base Pay Minimum for this Position

$

75,250.00

Annual Base Pay Maximum for this Position

$

96,750.00