Business Resiliency Group Manager - Program Oversight and Execution at PNC Financial Services Group

Job DescriptionPosition Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the companys success. As a(n) [position title] within PNC's [name of division] organization, you will be based in [city/state location of position].

Job Profile

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the companys success.

As a Business Resiliency Group Manager within PNCs Technology organization, you will be based in Pittsburgh, PA or one of PNCs technology and innovation hubs (Cleveland, OH / Birmingham, AL / Dallas, TX / Phoenix, AZ). The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the managers discretion.

The Business Resiliency Group Manager will be responsible for continuous build-out and enhancements of the resiliency framework including:

Driving the strategy of adjusting, building, developing, maintaining, and testing the Companys business resiliency program through impact analysis, risk assessment, and develop/modify plans for stronger resiliency and testing.
Establish the execution of priority resiliency framework initiatives (technical and operational)
Establish/Refine definitions, roles and responsibilities, testing/practices to execute, as well as the engagement model for each dimension of the framework with key stakeholders.
Socialize the program by driving awareness and engagement throughout the organization.
Lead technical and operational change management through a standardized resiliency approach and governance.

Your team will lead dry run exercises, work on new initiatives, improve on operational resiliencies, identify critical processes and channels for customer and engineering capabilities to those systems to strengthen their resistance to outages.

This high-level leader will also advise and guide senior leadership to prepare for emergencies and other disruptive events. The ability to navigate through crisis management and deploy the business continuity plan will be important for your success in this role.

To be successful, you will need to have:
Experience with a large financial services or business consulting firm
Understanding of financial / banking regulations
Experience moving from continuity to resiliency, building a program
Strong Critical Thinking
Technology and Operational Risk
Leader of leaders (player/coach)
Proven ability to be strategic and in the weeds when needed
Multi-tasking with demanding timelines

Job Description

• Governs the Enterprise wide business resiliency and continuity function and lifecycle to ensure the organization proactively plans and effectively responds to potential crises. Plans and oversees the execution of the organization's crisis response.
• Leads planning and testing strategy for technology and operations. Oversees the execution of business recovery, crisis management, emergency management, contingency planning and disaster-preparedness planning. Acts as a subject matter expert on business continuity issues.
• Forms the vision and strategy for business continuity lifecycle planning and business impact analysis. Responsible for driving resiliency and recovery strategies of human capital, supplier and operational/data centers.
• Guides the organizations' business units through the development of their crisis management plans, ensuring they have complied with organization-wide strategies.
• Creates an environment of consistent and effective crisis management that protects the business, builds relationships and develops awareness and accountability for crisis management. Supervises the development and delivery of training on business continuity.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:

• Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values - Role models our values with transparency and courage.
• Enable Change - Takes action to drive change and innovation that will transform our business.
• Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred SkillsAuditing Operations, Competitive Advantages, Crisis Management, Disaster Recovery Planning, Process Design, Regulatory Compliance

CompetenciesContingency and Disaster Recovery, Crisis Management, Decision Making and Critical Thinking, Effective Communications, Flexibility and Adaptability

Work ExperienceRoles at this level typically require a university / college degree and higher level education such as a Masters degree, PhD, or certifications. Industry -relevant experience is typically 8+ years. At least 5 years of prior management experience is typically required. Proven leadership experience with a large scope of responsibility is required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

EducationBachelors

CertificationsNo Required Certification(s)

LicensesNo Required License(s)

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility*: maternity and/or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

To learn more about these and other programs, including benefits for full time and part-time employees, visitpncbenefits.com> New to PNC.

*For more information, please click on the following links:

Time Away from Work

PNC Full-Time Benefits Summary

PNC Part-Time Benefits Summary

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include accommodation request in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

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