Business Support Specialist at TEKsystems

TEKsystems is currently hiring Business Support Specialists to start with a Fortune 100 Financial Institution in Pensacola, FL!

Job Description:

To receive escalated, moderately complex and/or urgent inquires related to member accounts, general ledger accounts or other systems, polices and procedures. To research and respond to branch and member impacting escalated situations, moderately complex account errors and system issues under supervision. To assist with comprehensive testing and implementation of enhancements to existing software and of new systems.

Responsibilities:

• To research and respond to branch and member impacting escalated situations, moderately complex account errors, and system issues under supervision

• To assist with comprehensive testing and implementation of enhancements to existing software, and of new systems

• Analyze, research, and resolve problems and discrepancies related to member accounts/loans

• Ensure software/systems meet regulatory and procedural requirements

• Develop and recommend enhancements to improve operational processes and procedures

• Identify and detect errors/omissions; resolve or arrange for the resolution

Day 2 Day:

• Work out of ticket log to solve cases/incidents

• Build user accounts and audit

• Follow up on missing files and 3rd party vendors (comfortable being on the phone)

• Board loans from origination to servicing

• Talking through user errors

• Testing validation

Schedule:

Monday - Friday

Hybrid schedule with 2 days onsite and 3 days remote

If interested, please apply here with your updated resume!

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: 

§  Medical, dental & vision 

§  Critical Illness, Accident, and Hospital 

§  401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available 

§  Life Insurance (Voluntary Life & AD&D for the employee and dependents) 

§  Short and long-term disability 

§  Health Spending Account (HSA) 

§  Transportation benefits 

§  Employee Assistance Program 

§  Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.