Dynamics Business Central Support Analyst - Carriage Services

Dynamics Business Central Support Analyst

At Carriage Services, we are united by our purpose of creating premier experiences through innovation, empowered partnership, and elevated service. As a member of our team, you'll join a dynamic community dedicated to setting new standards in the Funeral and Cemetery profession. Join us on this exciting journey as we continue to shape the future of our industry. Carriage Services is an equal opportunity employer.

We are looking for a Business Systems Analyst to join our IT team. This person will help support our various applications (Dynamics GP, Dynamics 365 BC, OneStream) and reporting systems.

Compensation: 85-90k

Job Type: Full-Time

Location: Houston, Texas Galleria Area

Job Duties

• Troubleshoot Dynamics issues

• Own and develop relationship with end-users, working with them to optimize and enhance our integration

• Help design, document and maintain system processes

• Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer

• Improves systems by studying current practices; designing modifications.

• Recommends controls by identifying problems; writing improved procedures.

• Maintains system protocols by writing and updating procedures.

• Provides references for users by writing and maintaining user documentation; training users.

• Maintains user confidence and protects operations by keeping information confidential.

• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices;

• Contributes to team effort by accomplishing related results as needed.

Qualifications

• Bachelor’s degree in Computer Science, Business or Information Science.

• Minimum of 5 to 10 years of experience in the field or in a related area.

• Experience with ERP implementation and administration

• Operational Data Warehouse experience a plus

• Basic accounting knowledge

• Must demonstrate basic knowledge or expertise in the following technology disciplines: Servers, Desktop/Laptop/Workstation Computing, Networking, Security, Programming, and/or IT Operations

• Able to read, write and speak English fluently.

• Proficient in Microsoft Office Suite (Outlook, Word, Excel, Access and PowerPoint) required.

• Willing to learn new systems and technology