Business Systems Analyst III - Serco North America

Looking for a high energy and fast-paced environment where you can make a difference every day? Discover this great opportunity to join our team as a Technical Business Analyst. The Technical Business Analyst will be responsible for translating business needs into technical requirements, working with cross-functional teams to develop and implement technology solutions that improve business processes and drive organizational efficiency.

As a Technical Business Analyst, you will:

• Analyze and interpret user requirements, user stories, use cases, and system architecture documents.
• Quickly understands the enterprise Grants management system's business issues and data challenges.
• Analyze and map current business processes to identify areas for improvement and optimization.
• Review and edit business requirements, specifications, processes, and recommendations related to the proposed solution.
• Participate in design and testing activities, review code, and participate in system implementations.
• Analyze and map current business processes to identify areas for improvement and optimization.
• Take initiative to suggest new standards, implement new strategies, and undertake special projects.
• Identify opportunities for process improvement and automation to enhance overall business efficiency.
• Define, document, analyze, perform, and interpret developmental tests for new and modified products or product components.
• Participate in design and testing activities, review code, and participate in system implementations.
• Prepare project documentation, including meeting minutes, business process documents, quick reference sheets, and other process workflow diagrams as required.
• Investigate and resolve operational problems with other engineering and technical personnel.
• Identify and report bugs found through testing and document them. Experience using issue-tracking tools like Jira.
• Ensure that all test items follow established change management processes and are well-tested and tracked using the provided test management software.
• Solve challenging business and technical, analytical problems, and detail-oriented.
• Develop efficient and effective quantitative methods and guidelines to improve quality processes and practices across multiple projects continuously.
• Participate in program Agile software development initiatives (standup, planning, Increment planning) to support innovation and enhancement of custom applications through iteration/functionality testing.

Meet Your Recruiter!

To be successful in this role, you must have:

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.

• 8+ years of experience as a Business Analyst, with a strong focus on technical projects.

• Ability to obtain and maintain a Public Trust clearance.

• Experience in writing clear, concise and comprehensive test plans and test cases.

• Excellent communication, analytical, debugging, problem-solving and root-cause analysis skills.

• Work closely with development teams to ensure a quick turnaround on fixes.

• Experience working in an Agile development process: Scrum, Kanban.

• Ability to work independently and demonstrate exceptional written and oral communication skills.

• Self-starter and highly motivated where assignments are often self-initiated.

• Experience using MS Office tools: Word, PowerPoint, Excel.

This position requires the candidate to work out of the Tysons, VA office once a week.

If you are interested in supporting and working with our passionate Serco team - then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco. If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.