Buyer Account Manager, Velocity - B-Stock
Boston, MA
About the Job
JOB SUMMARY
As a key member of the Large Buyer Account Management Team, the Buyer Account Manager will play a critical role in driving GMV growth by managing a portfolio of large and high-potential B2B liquidation buyers. This role involves qualifying and onboarding new buyers, increasing buyer engagement and spend, and providing dedicated outreach and support using expertise in B2B sales and operations.
The Buyer Account Manager will be responsible for cultivating strong relationships with buyers, identifying growth opportunities, and offering tailored solutions to meet their liquidation needs. Additionally, they will collaborate closely with cross-functional teams, including Seller Account Management, Product, Sales, Marketing, and Operations, to ensure a seamless experience and to provide strategic operational support.
Reporting directly to the Sr. Director of Buyer Account Management, the Buyer Account Manager will contribute to shaping the future of buyer engagement and delivering measurable growth outcomes.
ESSENTIAL JOB DUTIES AND RESPONSIBILITIES
- Develop a comprehensive understanding of B-Stock's business model, platform, solutions, and value
- Proactive outreach to re-acquaint accounts to B-Stock by inquiring and actively listening to client feedback and providing instructional details to offer buyer support via phone call, email, or text message.
- Actively listen to client feedback and provide instructional details to offer buyer support
- Own and build trusting relationships with a subset of large and prospective buyers through test and contract sales.
- Ensure successful transactions by providing excellent and consistent day-to-day operational support to buyers. Solve issues and remove barriers related to payments, shipping, or other services as needed
- Reporting and analysis of large buyer acquisition and activity. Maintain Salesforce records for buyers
- Maintain constant awareness of markets, competitor activities, and challenges within assigned targeted prospects
- Exceed sales metrics: Total buyer spend, new and activated large buyers, buyer transaction growth, churned buyer rate
- Up to 10% travel expectation
- Attend Large Trade Shows as required
- On occasion meet and present with customers
- Offer support to projects and other ad-hoc requests
MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES
- 1+ years experience with Enterprise B2B Liquidation Sales or Account Management
- Coachable and can work well independently and collaboratively
- Outgoing and personable disposition, eager to create new relationships, not afraid to call people
- Experience with, and/or an understanding of the marketplace business model
- Excellent written and verbal communication skills
- Proven ability and willingness to work with tight deadlines and quick response times
- Proficient in MS Office or G-Suite, Salesforce.com, and other CRM platforms
- The ability to think creatively and find solutions to problems
PREFERRED QUALIFICATIONS
- Experience in Liquidation Sales or Logistics and Supply Chain
- Knowledge or Understanding of B2B e-commerce, ERP (enterprise resource planning), Logistic Software Solutions, or SaaS (Software as a Service)
- Experienced working in a start-up-like environment
- Desire to work in a detail-oriented environment with large transactions
- Bachelor's in business, marketing, entrepreneurship, or related field.
The pay rate for this role will range between $60,000 to $70,000 per annum. We consider many factors when determining salary offers, such as the applicant's work experience, education and training, skills, market data, and internal equity.
EMPLOYEE BENEFITS
- Competitive compensation packages including bonus and options
- Medical, dental, and vision benefits
- Matching 401(K)
- Paid time off
- Telecommuting and remote-work options
- Support for continuing education
- Team off-sites, social events, annual company events, and frequent extracurricular activities
- Unlimited snacks and drinks (in office)
THE COMPANY
B-Stock is the world's largest B2B recommerce marketplace for excess [or surplus] merchandise. Businesses of all sizes leverage the B-Stock platform to sell and buy customer returns, overstock and other excess merchandise - ranging from top brands and retailers who want best-in-class inventory management to entrepreneurs looking to source valuable merchandise for their resale businesses.
Tens of thousands of small business owners all over the globe use B-Stock to launch and power their resale business. We take pride in empowering these innovators and entrepreneurs of commerce.
In 2020 we sold 120 million items across our platform, giving a second life to this otherwise would be "waste" merchandise. In fact, we kept 400 million pounds of goods in use and saved millions from the landfill. It feels good to be B-Stock!
The amount of returned or unsold inventory continues to grow each year, and in 2020, it was estimated at over $1 trillion worth worldwide. We know there is tremendous value in and demand for this inventory - no matter the category, condition, or location. The B-Stock platform gives buyers a simple way to buy brand-name merchandise directly from top retailers and manufacturers. At the same time, we offer companies an automated, trusted replacement for traditional liquidation while boosting operational efficiency, recovery rates, and cycle time.
Led by eBay veterans and backed by top investors including Spectrum Equity, True Ventures, and Susquehanna Growth Equity, B-Stock shows no signs of slowing down. Our core values have shaped the company we are today and will continue to drive our success for many years to come.
For more information, visit bstock.com/careers/
OUR VALUES
Make Each Dollar Count
Whether it's the recovery amount or a buyer's budget, money matters to all of our clients. And because each dollar matters to them, it matters to us.
Take Our Work Seriously, Not Ourselves
Everything at B-Stock continues to grow - everything but our egos, that is. We're not afraid to let loose and laugh (often at ourselves).
Do The Hard Things Today That Will Pay Off Tomorrow
We're willing to sacrifice and endure, fail and adapt to reach our long-term goals.
Use Trust As The Best Measure Of Success
The trust we earn along the way is more valuable than money. Without trust from both our buyers and sellers, our business won't succeed.
Find Strength In Numbers
Use our passion for data to provide value to our customers, improve ourselves, and develop new ways to delight our buyers and sellers.
No applicant will face discrimination/harassment based on race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on "protected categories," B-Stock also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at B-Stock.
Work Authorization required.