C&CA Conversational Lead - Capgemini
Nashville, TN
About the Job
Job description:
As a CCAI Designer for Google CCAI (Contact Center Artificial Intelligence), your primary responsibility will be to lead and run the development and execution of technical projects related to CCAI. You will be working with a cross-functional team of engineers, product managers, and designers to ensure the successful delivery of CCAI products.
KEY RESPONSIBILITIES:
+ • Technical Leadership: You will provide technical leadership to the engineering team, ensuring that technical solutions are scalable, reliable, and meet the needs of the business. You will also be responsible for identifying technical dependencies and driving the resolution of technical issues.• Good knowledge of GCP CCAI service, Dialog flow CX, Agent Assist.• Experience in driving conversational bots for various channels (web, voice etc.) projects.• Experience in user-centric conversation experiences involving chat, text or voice• Experience in Telecom domain and processes.• Design and Architecture: You will work with the design team to review the technical architecture of CCAI solutions. You will also be responsible for ensuring that the design is aligned with business objectives and meets the needs of our customers.• Strong understanding of the understanding, sentiment analysis, Intent classification, dialog flows etc• Innovation and Technology Trends: You will keep up to date with new technologies and trends in the AI/ML domain and see opportunities for innovation and improvement. You will also work with the product management team to ensure that CCAI solutions are bold and meet the needs of our customers.• Cross-functional Collaboration: You will work closely with product management, design, user research, and other cross-functional teams to ensure alignment on project objectives, timelines, and results. You will also work with external partners and vendors to deliver technical solutions.• Communication and Collaborator Management: You will be responsible for communicating technical issues and risks to partners at all levels of the organization. You will also work closely with senior leaders to ensure technical objectives are aligned with overall business objectives.
Required Skills:
+ Qualifications:• Bachelor's or Master's degree or equivalent experience in Computer Science, Engineering, or related technical field.• Experience in software engineering, with experience in the AI/ML domain.• Strong technical leadership skills with experience leading sophisticated technical projects.• Strong problem-solving skills with the ability to identify and mitigate technical risks and issues.• Outstanding communication and partner leadership skills, with the ability to work effectively with senior leaders and external partners.• Expertise working in an Agile development environment short sprint.• Strong Experience (~3 years) in projects related Telecom domain and processes.• Good knowledge of GCP CCAI service, Dialog flow CX, Agent Assist & some experience in telecom domain with contact center technologies and workflows.
Life at Capgemini
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
+ Flexible work
+ Healthcare including dental, vision, mental health, and well-being programs
+ Financial well-being programs such as 401(k) and Employee Share Ownership Plan
+ Paid time off and paid holidays
+ Paid parental leave
+ Family building benefits like adoption assistance, surrogacy, and cryopreservation
+ Social well-being benefits like subsidized back-up child/elder care and tutoring
+ Mentoring, coaching and learning programs
+ Employee Resource Groups
+ Disaster Relief
cm#LI-HT1
About Capgemini
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.
Get The Future You Want | www.capgemini.com
Disclaimer
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
Job: _Developer_
Organization: _NA APPS LOC PRACTICE_
Title: _C&CA Conversational Lead_
Location: _TN-Nashville_
Requisition ID: _077291_
As a CCAI Designer for Google CCAI (Contact Center Artificial Intelligence), your primary responsibility will be to lead and run the development and execution of technical projects related to CCAI. You will be working with a cross-functional team of engineers, product managers, and designers to ensure the successful delivery of CCAI products.
KEY RESPONSIBILITIES:
+ • Technical Leadership: You will provide technical leadership to the engineering team, ensuring that technical solutions are scalable, reliable, and meet the needs of the business. You will also be responsible for identifying technical dependencies and driving the resolution of technical issues.• Good knowledge of GCP CCAI service, Dialog flow CX, Agent Assist.• Experience in driving conversational bots for various channels (web, voice etc.) projects.• Experience in user-centric conversation experiences involving chat, text or voice• Experience in Telecom domain and processes.• Design and Architecture: You will work with the design team to review the technical architecture of CCAI solutions. You will also be responsible for ensuring that the design is aligned with business objectives and meets the needs of our customers.• Strong understanding of the understanding, sentiment analysis, Intent classification, dialog flows etc• Innovation and Technology Trends: You will keep up to date with new technologies and trends in the AI/ML domain and see opportunities for innovation and improvement. You will also work with the product management team to ensure that CCAI solutions are bold and meet the needs of our customers.• Cross-functional Collaboration: You will work closely with product management, design, user research, and other cross-functional teams to ensure alignment on project objectives, timelines, and results. You will also work with external partners and vendors to deliver technical solutions.• Communication and Collaborator Management: You will be responsible for communicating technical issues and risks to partners at all levels of the organization. You will also work closely with senior leaders to ensure technical objectives are aligned with overall business objectives.
Required Skills:
+ Qualifications:• Bachelor's or Master's degree or equivalent experience in Computer Science, Engineering, or related technical field.• Experience in software engineering, with experience in the AI/ML domain.• Strong technical leadership skills with experience leading sophisticated technical projects.• Strong problem-solving skills with the ability to identify and mitigate technical risks and issues.• Outstanding communication and partner leadership skills, with the ability to work effectively with senior leaders and external partners.• Expertise working in an Agile development environment short sprint.• Strong Experience (~3 years) in projects related Telecom domain and processes.• Good knowledge of GCP CCAI service, Dialog flow CX, Agent Assist & some experience in telecom domain with contact center technologies and workflows.
Life at Capgemini
Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:
+ Flexible work
+ Healthcare including dental, vision, mental health, and well-being programs
+ Financial well-being programs such as 401(k) and Employee Share Ownership Plan
+ Paid time off and paid holidays
+ Paid parental leave
+ Family building benefits like adoption assistance, surrogacy, and cryopreservation
+ Social well-being benefits like subsidized back-up child/elder care and tutoring
+ Mentoring, coaching and learning programs
+ Employee Resource Groups
+ Disaster Relief
cm#LI-HT1
About Capgemini
Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.
Get The Future You Want | www.capgemini.com
Disclaimer
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.
Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.
Job: _Developer_
Organization: _NA APPS LOC PRACTICE_
Title: _C&CA Conversational Lead_
Location: _TN-Nashville_
Requisition ID: _077291_
Source : Capgemini
