CA - Field Network Tech I - TekWissen LLC
Omaha, NE
About the Job
Overview
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is the largest private broadband company in America, providing advanced digital video, Internet, telephone and home security and automation services over its own nationwide IP network. The client is committed to creating meaningful moments of human connection through technology. The largest private broadband company in America, we proudly serve six and a half million homes and businesses across 18 states. They are dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that make each one unique.
Position: CB Fulfillment Tech I
Location: Omaha, NE, 68164
Duration: 8 Months
Job Type: Contract
Work Type: Onsite
Role Summary:
- The CB Fulfillment Tech is responsible for configuring aggregate devices, routers, optical access, NID and/or DWDM equipment that carries video, data, and/or telephony traffic.
- Utilizes various applications for implementation, service, test and acceptance (Remedy, Procomm Plus, Secure CRT, WebZing, Guardian.)
- CB Installation
Under supervision, installs, disconnects, upgrades and migrations at customer premise applicable to complex services for all CB products and services which generally involve custom design and not HFC. - Initially activates electronics by powering up the equipment via 48V or AC to ensure service.
- Loads configuration from Engineering work package on customer premise equipment.
- Performs customer CPE testing on-site.
- Coordinates with provisioning to verify/finalize customer acceptance of service, confirming service is working as expected to initiate billing.
- Coordinates equipment pick up with boundary partners.
- Creates, updates and closes Remedy tickets and coordinates with change control as needed
- Plans daily route, requisitions equipment and supplies and stocks vehicle.
- Drives company vehicle between office, warehouse and work site; maintains vehicle and other equipment per service requirement and safety guidelines; operates company vehicle in a safe and courteous manner and in accordance with all laws and company policies.
- Complies with all safety procedures and policies.
- Identifies and sorts equipment needed for work orders.
- Configures CPE in warehouse prior to installation at customer premises.
- Ensures appropriate iOS upgrade is applied.
- Performs basic functional testing of equipment to eliminate out of box failures.
- Follows labeling standards for labeling all equipment, terminal ID (TID), circuit tags, cabling required for the job.
- Pre-stages equipment per work order in preparation for installation at the Fulfillment Stage Center.
- Works with customer on integration of complex circuits such as BGP, EPLAN, EVPLAN, etc.
- Assists with initial turn-up of CPE equipment.
- Performs other duties specified by FE&O Leadership Tests and verifies services in conjunction with the install team.
- Performs AS-BUILTS to Access Engineering, Design and Construction
- This position may be required to work shifts and/or provide 24/7 coverage to meet customer demands.
- SHOUT Notification Level Tech Ops Engineering (Alcatel-Lucent SAM, Cisco Prime Infrastructure, RAMP) (Critical Level)
Remedy Queues: REG - OPERATIONS CB SVC FULFILLMENT, REG Engineering CB Access
Required
- High School Diploma, GED or related experience
- 1+ year experience in a related field (e.g. technical support, installation and maintenance).
- Working knowledge of IP, Ethernet, SONET, DWDM, Video and telephone technologies.
- Excellent interpersonal, communication and collaborative skills to work effectively with team throughout the organization
- Valid local State Driver's License and driving record that meets the clients standards
Preferred
- AA/AS degree or Technical Certification in related discipline desired (Technical Operations)
- 1 year experience in troubleshooting layer I, II & III networks
- Prior commercial installation experience; technical support experience
- Below is a list of standard tools needed for this role.
- There could be some additional tools identified once they start but this would be a good place to start.
- We could potentially supply some of these if they don't have everything.
- Cordless Drill with assorted bits
- Phillips and Standard Screw Drivers
- Assorted Nut Drivers
- Wire Strippers
- Crimping Pliers for DC wire terminations
- Needle Nose Pliers
- Electrician Scissor/Snips
TekWissen Group is an equal opportunity employer supporting workforce diversity.
Source : TekWissen LLC
