Cafe Manager - Gecko Hospitality

We are seeking a Café Manager who will oversee daily operations, ensuring a high standard of service and product quality. This role is pivotal in creating a welcoming atmosphere while driving sales and managing a motivated team. The ideal candidate will have excellent leadership and communication skills, as well as a passion for the coffee and or food and beverage industry. Our Café Manager will bring the café’s experience to life by managing store operations, driving financial success, building great teams, and building a meeting place in their communities. Resolving customer complaints and fostering a positive customer experience are crucial, alongside maintaining compliance with health and safety regulations. Cultivating a collaborative culture will be essential, promoting employee motivation and retention through recognition and professional development opportunities. Our Café Manager will play a critical role in not only maintaining daily operations but also in shaping the overall customer experience and contributing to the business’s growth and professional development opportunities.

Responsibilities

• Manage and train staff members to deliver exceptional customer service.
• Oversee daily operations, including opening and closing procedures.
• Ensure compliance with health and safety standards.
• Maintain inventory levels and place orders as needed.
• Monitor sales and create strategies to increase revenue.
• Develop relationships with suppliers and negotiate pricing for products.
• Oversee customer complaints and resolve issues in a timely manner.
• Create schedules for employees, considering peak business hours and staffing needs.
• Conduct performance evaluations and provide feedback to staff members.
• Plan and execute marketing initiatives to drive sales and increase customer engagement.
• Stay updated on industry trends and implement innovative ideas for products and services.

Qualifications

• 3 years retail or customer service management experience.
• Strong organizational, interpersonal, and critical thinking skills.
• Entrepreneurial mentality with experience in a sales focused environment.
• Strong leadership skills and the ability to coach and mentor team partners with professional maturity.
• Minimum High School or GE.

Benefits

• Medical, dental, vision, and company-paid life insurance
• Vacation, PTO, and holidays.
• 401(k) plan with company match
• STD, accident, life, and critical illness
• Educational assistance, hotel discounts, and travel assistance