Cafe Manager, Shaw - Compass Coffee

About Compass Coffee

What does it mean to be a Cafe Manager at Compass?

• Legendary Customer Service: creates a customer focused culture in the café

• Building and Maintaining Relationships: determining the best ways to lead your team by understanding the motivation of each individual person. Treats all interactions as opportunities to maintain and enhance relationships

• Growth Mindset: being open to new or improved ways of doing things, ideas, and systems

• Leadership Courage: being proactive in making hard decisions without unnecessary delay

• Decision Making: problem solving to achieve intended results and goals

• Effective Scheduling: recognizing the needs of the cafe and creating the schedule accordingly

• Inventory Management: assessing trends in the café & assuring the café organization promotes operational efficiency. Maintaining a fresh, clean and safe environment for customers and the team

• Planning and Organization: developing weekly, monthly and quarterly plans to address the needs of the café and maintain operational excellence

• Communication: conveys Compass goals and vision in a way that inspires action, clearly communicating new trainings, standards, or systems that may impact your team

• Organizational Savvy: understands the bigger picture and supports goals of Compass reaching beyond the café

• Developing for the Future: develops a leadership pipeline and invests in future leaders

• A coffee lover! That includes drinking it, making it and talking about it
• Able to learn quickly, and are excited to learn more about coffee
• Able to understand and carry out oral and written instructions and request clarification when needed
• Able to demonstrate strong interpersonal skills
• Able to work as part of a team
• Able to build relationships and converse with all types of people
• Energized by a fast-paced environment
• A problem solver, someone that looks for ways to help your team and customers
• Receptive to feedback
• Excited to continue your coffee journey at Compass—the opportunities ahead are endless

• 1 year+ experience leading and developing a team, preferably in coffee or cafés

• Bachelors degree, 4 years honorable discharge US Military, or 4 years management experience

Basic Qualifications

• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation
• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays

• Able to commute to any Compass café for meetings and trainings

• Uphold cafe operational standards
• Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication
• Prepare food and drinks to standard or customized customer requests
• Available to perform many different tasks within the cafe during each shift

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