Cafe Supervisor -AUHCC - The Hotel at Auburn University

Job Summary:

The Thrive Café Supervisor oversees the daily operations of the café, ensuring exceptional customer service, efficient workflow, and adherence to quality standards. They are responsible for managing a team, controlling inventory, and maintaining a clean and organized environment.

Supervisory Responsibilities:

• Assists with interviewing, training, and supervising team.
• Supervises outlet staff to maintain service standards.

Duties & Responsibilities:

• Oversee team and guests' experience following service standards.
• Monitors and ensures guest satisfaction with food and service.
• Maintains neat and clean cafe operations.
• Performs lateral service as needed for smooth operation.
• Assists in food preparation and coffee brewing.
• Educates team on coffee blends and brewing equipment.
• Learns and improves food and beverage quality.
• Provide customer service and maintain cafe setup.
• Conducts daily staff huddles and maintains communication.
• Ensures cleanliness, addresses guest complaints positively, and upholds food and beverage standards.
• Performs other duties as assigned.

Required Skills & Abilities:

• Strong leadership and communication skills.
• Ability to multitask and work in a fast-paced environment.
• Excellent customer service skills.
• Knowledge of food safety and sanitation guidelines.
• Basic math skills for inventory management.

Education & Experience:

• High school diploma or equivalent required; associate or bachelor's degree in hospitality management or related field is preferred.
• Previous experience in a supervisory role in a café or restaurant setting preferred.
• Previous experience in a coffee shop or a coffee roaster as a barista preferred.

Physical Requirements:

• Ability to stand for long periods.
• Ability to lift and carry items weighing up to 50 pounds.
• Ability to bend, stoop, and reach.
• Ability to work in a hot and noisy environment.