Cage Lead Cashier (Full Time) at Laguna Development Corporation

Position Title: Cage Lead Cashier 

Department: Cage 

Employment Classification: Non-Exempt 

Position Summary/General Description: 

A Cage Lead Cashier is responsible for verifying internal monetary transactions to protect company assets while providing excellent customer service. 

Expectations: 

• Adhere to Laguna Development Corporation (LDC) Core Values, Policies & Procedures. 
• Act as a role model within and outside LDC. 
• Maintain a positive and respectful attitude toward customers and co-workers. 
• Consistently reports to work on time prepared to perform duties of position. 

Essential Duties & Responsibilities: 

• Adhere to all administrative policies (LDC Policy & Procedure Manual and departmental procedures), safety rules and health regulations, and Pueblo of Laguna Gaming Control Board/Tribal Gaming Regulatory Authority rules and regulations. 
• Assist in training and monitoring assigned tasked to cage personnel. 
• Provide exceptional customer service to all external and internal customers and patrons and communicates in a pleasant, friendly, and professional manner at all times. Maintains a professional work environment with cage personnel. 
• Work odd or unusual hours including weekends, holidays, and overtime. 
• Exercise strong motivational commitment to the organization, speak accurately and clearly to co-workers and guest. 
• Exhibit strong knowledge of the cage procedures in a large-scale operations including but not limited to: verification of all cash/chip exchanges and conversions, counting, verifying, and signing for banks assigned, maintaining accurate records, operate computer/equipment, perform cage cashier duties as necessary or assigned and accomplish all tasks as appropriate. 
• Maintain strong knowledge with money handling, counting, and complex mathematical skills. 
• Adhere to Title 31 procedures. 
• Ensure excellent customer and employee service and arbitrates disputes professionally. 
• Maintain a flexible schedule to open and close cage as necessary. 
• Exercise basic knowledge in management, human resources and budgeting. 
• Required to take a cashier’s test with a passing status. 
• Request supervisor assistance when needed. 
• Actively participate in Supervisory Development Leadership Series (SDLS) yearly. 
• Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests’ names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests from arrival to the property through departure; and provide fast and friendly service to guests). 

• Be a team player (e.g., work toward team goals and foster a collaborative and positive work environment; put the team first; assist coworkers; treat all coworkers with kindness, courtesy and respect; never engage in negativity; maintain openness to coaching, learning and improving; receptive to change and willingness to embrace challenges with team-spirit). 
• Develop a thorough knowledge of services, room locations, amenities, surroundings, providing accurate directions, and information for guest inquiries about promotions and special events. 
• At all times maintain a courteous, positive and professional working relationship with all LDC personnel and the general public (e.g., coworkers, clients and vendors). 
• Work under pressure; maintain regular and punctual attendance including working odd and unusual hours, weekends and holidays. 
• Perform additional duties and responsibilities as necessary or assigned. 

Education & Experience 

• High School diploma or GED Certification preferred. 
• Must have two (2) years of experience in demonstrating leadership abilities involving cash handling. 
• Must have relevant work experience in cash handling or cage cashier capacity. 

Licensing & Certification: 

Computer Equipment, Software, Machinery: 

• Proficient with Microsoft Office (Word, Excel, PowerPoint, etc.), 
• Experience with Kronos (Timekeeper Software), and Paramount (Purchasing Software). 
• Experience with operating counting equipment such as: money sorters, counters, and ten 10 key calculator. 

Essential Physical Requirements: 

• Requires employee to hear, sit, talk, and repetitively use hands the majority of the time. 
• Requires employee to occasionally stand and walk. 
• Requires employee to occasionally push/pull, carry, lift, and slide/transfer 1-25 lbs. 

Essential Mental Demands: 

Supervisory Responsibilities: 

Work Environment (inside/outside): 

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. 
• The job is performed indoors in a Casino environment with frequent exposure smoke (e.g., cigarette smoke). 

Other Requirements: 

• Must be able to obtain and maintain a gaming license through the Pueblo of Laguna’s Gaming Control Board. 
• Must comply with LDC and the Federal Government Bank Secrecy Act by acquiring and/or maintaining a Title 31 Certification.