Call Care Navigator- Experience Preferred (English/ Russian) - Nirvana Healthcare Management Services
Newark, NJ
About the Job
Job Description:
Join our dynamic team at Nirvana Healthcare Management as a Call Care Navigator in our Client Communication Call Center. We are looking for motivated individuals who are passionate about providing excellent customer service and have a keen interest in healthcare.
Responsibilities:
- Handle inbound and outbound calls in a professional and courteous manner.
- Assist patients and healthcare providers with inquiries, appointment scheduling, and medical information.
- Taking messages for Providers.
- Document all interactions and maintain confidentiality of patient information in accordance with HIPAA guidelines.
- Making audit calls.
Requirements:
- High school diploma or equivalent.
- Proven customer service experience in a call center environment, preferably in healthcare preferred
- Excellent communication skills, both verbal and written.
- Ability to multitask, prioritize, and manage time effectively.
- Bilingual proficiency (English and Russian).
We Offer:
- Competitive compensation package.
- Comprehensive benefits including health insurance, retirement plans, and paid time off.
- Supportive work culture focused on professional development and continuing education.
- Opportunity to work in a growing field with a focus on improving patient outcomes.
- Two (2) weeks paid training.
- Uniforms provided.
Working Hours:
- Monday through Sunday 9am-5pm (rotating weekends). 1 late night shift required weekly.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 37.5 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Vision insurance
Schedule:
- Evening shift
- Monday to Friday
- Weekends as needed
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Essex County, NJ (Preferred)
Source : Nirvana Healthcare Management Services