Call Center Agent - Acum Connect

Welcome to Acum Connect, where innovation meets connection. We are a dynamic marketing and public relations firm committed to propelling brands to new heights through strategic communication and innovative marketing solutions.

Job Overview:

We are hiring a Call Center Agent to assist customers with inquiries, resolve issues, and deliver excellent service. This role requires effective communication skills and the ability to work in a fast-paced

Key Responsibilities:

• Answer inbound calls and assist customers with inquiries.
• Resolve customer concerns and escalate complex issues as needed.
• Provide accurate product and service information.
• Document interactions in the company’s system.
• Meet performance goals for call handling and customer satisfaction.

Minimum requirements

• High school diploma or equivalent.
• Strong verbal communication and problem-solving skills.
• Ability to multitask and manage time efficiently.
• Proficiency in Microsoft Office and CRM tools.

Benefits:

• Competitive salary range: $16.50 - $26.00 hourly
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• Professional development opportunities
• Flexible work environment

Contract: Permanent

Minimal education: Associate Degree

Professional level: Without experience