Call Center Agent - Bilingual (English/Spanish) - The Chicago Lighthouse

STATEMENT OF PURPOSE: Call Center Agent will be responsible for providing high quality customer service assistance when responding to inquiries pertai...QUALIFICATIONS:

High School diploma or equivalent required;

Must be able to speak English clearly and professionally;

1 to 2 years call center experience preferred;

1 to 2 years customer service experience required;

Bilingual English/Spanish required;

Must be able to type a minimum of 25 words per minute with at least 90% accuracy;

Must have intermediate computer skills and the ability to navigate through multiple data screens;

Must have excellent communication skills and be able to multi-task;

Must pass all assessments or test associated with position.

 

Employee Benefits

BENEFIT PACKAGE UP TO AN ADDITIONAL 25% OF SALARY INCLUDING:

10 days paid vacation

12 paid holidays

6 sick days accrued over the year

Insurance Eligibility the 1st of the month after 30 days of employment

Medical (65% covered by the Chicago Lighthouse), dental and vision insurance offered

Short/long term disability

Life insurance 2x salary

Employee recognition events

Company matched 401(k) plan

Reasonably priced delicious food options on site (except at Glenview location)

The Chicago Lighthouse for People Who Are Blind or Visually Impaired is an Equal Opportunity Employer in full compliance with local, state, and federal Civil Rights & Affirmative Action laws. The Chicago Lighthouse for People Who Are Blind or Visually Impaired maintains a strong policy of accommodation and a consistent practice of employing qualified individuals with disabilities. All applicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, sexual orientation, military status, order of protection status or unfavorable discharge from military service.