Call Center Agent - Haus Acquisitions

Job Overview:

Haus Acquisitions is looking for a reliable and customer-focused Call Center Agent to join our team. In this role, you will be responsible for handling inbound and outbound calls, assisting customers with inquiries, and resolving issues efficiently.

Location: Cincinnati, OH

Salary Range: $16.50 - $26.00 per hour, based on experience.

Key Responsibilities

• Answer inbound calls promptly, providing accurate information and assistance to customers.

• Make outbound calls to follow up on customer inquiries, appointments, and feedback.

• Resolve customer issues by clarifying problems, researching answers, and providing effective solutions.

• Document and update customer information in the system for accurate records.

• Transfer calls to the appropriate department or team members as needed.

• Achieve individual and team performance goals, including call handling time, customer satisfaction scores, and other metrics.

Qualifications

• High school diploma or equivalent

• Strong communication skills, with the ability to listen actively and empathize with customers.

• Excellent problem-solving abilities and a calm, professional demeanor under pressure.

• Proficiency in using computer systems and CRM software.

• Ability to work in a fast-paced environment and handle high call volumes.

Benefits:

• Health, dental, and vision insurance

• Paid time off (PTO) and holidays

• 401(k) plan with company match

• Professional development opportunities

• Performance-based bonuses

• Flexible work schedule options