Call Center Agent - Daily Dot Art

About Us

Welcome to Daily Dot Art, your premier destination for creative and innovative digital graphic design solutions. We have quickly established ourselves as a leading force in the industry, delivering exceptional designs that captivate audiences and elevate brands.

Job Description:

The Call Center Agent will handle inbound and outbound calls, assist customers with inquiries, and provide support regarding orders, services, and general information. The ideal candidate will possess excellent communication skills, a customer-first attitude, and the ability to work effectively in a fast-paced environment.

Location: Orlando, FL

Job: Full time

Responsibilities:

• Assist customers with inquiries about products, orders, and services.
• Provide accurate information and resolve customer issues efficiently.
• Process orders, returns, and exchanges as needed.
• Maintain detailed records of interactions in the company’s database.
• Collaborate with other departments to resolve complex customer issues.
• Follow company policies and procedures to ensure compliance.

Minimum requirements

• High school diploma or equivalent.
• Strong verbal communication and active listening skills.
• Ability to remain calm and professional in high-pressure situations.
• Proficient in Microsoft Office Suite and basic data entry.
• Excellent problem-solving skills and attention to detail.
• Ability to multitask and manage time effectively.

Benefits:

• Competitive salary based on experience.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Opportunities for professional development and career growth.
• Access to exclusive digital art resources and tools.

Contract: Permanent

Minimal education: Associate Degree

Professional level: Without experience