Call Center Agent - GlobalEdge

Seeking Automotive Technical Consultants (Automotive Technician or Automotive Mechanic) assisting truck dealer technicians and parts counter employees with technical repair guidance or part assistance. You will be working at Company's technical contact center.
The role is of a Customer Experience Representative (CER). This is a full-time position with benefits.
Duties and Responsibilities:
* Provide warranty support, direct and adjudicate product warranty repairs via phone and electronic communication for customers that utilize Roadranger services and assist with aftermarket sales/promotions.
* Help identify emerging trends that affect the customers experience with our products, use data analytics, and observations to drive product reliability and functionality improvements through the organization.
* Create and deliver custom training to customer experience representatives based on his or her discoveries.
* Assist in accurately determining failure root cause by utilizing diagnostic procedures, repair strategies, part requirements, labor hours, and technical or other assistance related to the repair.
* Use current business tools and data analytics to discover emerging trends, product improvement opportunities, and system enhancements to improve the customers experience with the Company.
* Support teammates and other departments as needed.
* Represent the Company in a courteous, ethical, and professional manner at all times.
* Administer Company's Truck Component product warranties per published guidelines.
* Ability to work flexible hours.

Education Preferred

Work Experience Required