Call Center Agent (On-Site) - Rite Window

Rite Window (a division of Renuity) is hiring immediately for Call Center Agents to join our team in Woburn, MA with uncapped earning potential! If you are dedicated and hardworking and you are looking for a career opportunity where you can grow and be developed, don't wait! You don't want to miss out on this opportunity to join the premier home improvement company in the Northeast! 

What Can We Offer You: 

• Competitive hourly wage based upon experience between $20-22/hr plus uncapped commissions
• Full Time benefits, PTO, 401K 
• Eligible for $1500 Sign On Bonus!
• Receive world-class customer focus, experience, and sales trainings! 
• Work with a team of talented, professional, and fun individuals who enjoy what they do 
• Learn how to set goals, manage time, and communicate with skill 
• Career development opportunities with clear career pathing 

What You'll Do:

• Answer incoming calls and provide excellent customer service to warm generated leads 
• Communicate with customers to ensure quality appointments are issued to sales representatives
• Provide accurate information about products and services
• Schedule, reschedule and dispatch appointments as needed
• Resolve customer inquiries and complaints in a timely manner
• Maintain customer records and update customer information in the customer service database
• Identify and escalate priority issues to the appropriate personnel
• Provide feedback on the efficiency of the customer service process

What You'll Bring:

• Experience in a call center, customer service or sales role
• Excellent computer and phone skills with attention to detail 
• Positivity, Flexibility, Determination and a persuasive personality 
• High energy and willingness to learn 
• Weekend availability required

Rite Window provides the following inclusive hiring information:  We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.