Call Center Agent - Remote - Chase Technology Consulting LLC
Boston, MA 02109
About the Job
Who We Are:
At Chase Technology Consulting LLC, we specialize in providing cutting-edge technology solutions to our clients. We are a dynamic and growing company that values innovation, teamwork, and customer satisfaction. Our team is comprised of passionate individuals who are dedicated to delivering top-notch services to our clients.
As a Call Center Agent at Chase Technology Consulting LLC, you play a crucial role in providing exceptional customer service to our clients. You will be responsible for handling incoming calls, addressing customer inquiries and concerns, and connecting them with the appropriate departments for further assistance. This is a fast-paced and challenging role that requires strong communication and problem-solving skills, as well as the ability to multitask and work well under pressure.
Key Responsibilities:
•Answer incoming calls and provide excellent customer service by responding to inquiries, resolving issues, and addressing customer concerns in a professional and timely manner
•Collect and update customer information in our database accurately and efficiently
•Direct calls to the appropriate departments and escalate complex issues to higher management when necessary
•Maintain a positive and friendly attitude towards customers at all times
•Proactively identify areas for improvement and suggest solutions to enhance customer experience
•Stay updated with company policies, products, and services to provide accurate information to customers
•Meet and exceed set metrics and targets, such as call handling time, customer satisfaction, and first-call resolution rate
Qualifications:
•High school diploma or equivalent; some college or relevant certification will be an advantage
•Minimum of 1 year experience in a call center or customer service role
•Excellent verbal and written communication skills
•Strong phone etiquette and active listening skills
•Ability to work in a fast-paced and constantly changing environment
•Proficient in using computers and navigating multiple software programs simultaneously
•Ability to handle challenging customers and diffuse difficult situations
•Strong problem-solving and decision-making skills
•Detailed-oriented and able to accurately record and document information
•Flexibility to work varying shifts, including evenings, weekends, and holidays
Why Work With Us:
•Dynamic and collaborative work environment
•Competitive salary and benefits package
•Opportunities for growth and development within the company
•Exposure to cutting-edge technology and industry-leading practices
•Supportive management and team members
•Employee recognition and rewards program
Join our team at Chase Technology Consulting LLC and be a part of a company that values its employees and provides opportunities for personal and professional growth. Apply now and embark on an exciting career in the technology industry as a Call Center Agent.
Why Us?
Experience matters. Technology has been rapidly evolving and understanding the current trends in IT, networks, and telecommunications allows us to offer highly successful strategic technology and business planning as well as tactical implementation of solutions that help ensure long term revenue growth and profitability.
