Call Center Confirmation Supervisor - DaBella
Boise, ID 83704
About the Job
Description
The Confirmation Supervisor is responsible for the overall success and day-to-day operations of the Confirmation department through effective leadership. We have an aggressive growth plan, and we cannot do it without the right individuals in the right place to push the needle toward success. If you are passionate about investing in others, growing collaborative teams, and crushing records, apply to learn more about this opportunity!
Status: Full-Time
Compensation: $55,000 + Uncapped Bonus Potential
Schedule: Monday - Thursday 11:30 am-8:00 pm, Friday 9 am - 6 pm + Alternating Saturdays
Minimum Qualifications:
- At least 2 years of call center or sales experience preferred
- Proven experience in a leadership role, call center preferred
Specific Requirements:
- Outstanding communication and interpersonal skills
- Knowledge of performance evaluation and production metrics
- Excellent organizational and leadership skills with problem-solving ability
- Solid understanding of reporting and how to translate data into meaningful information, can identify trends to the guide team, etc.
Responsibilities
- This individual will be overseeing our Boise, Idaho location and assisting the Van Managers with daily goals, conversions, and reporting.
- Hold the team accountable for daily, weekly, and monthly KPI's.
- Audit and assess employees on a daily and weekly basis while monitoring overall production per branch location that are assigned to the Confirmation Specialist
- Provide excellent customer service to potential customers and existing customers over the phone
- Hire, train and lead a team of Confirmation Specialists to set them up for success in the position and create a growth path for them
- Assist with setting proper expectations with homeowners about appointment details or issues that need to be resolved
Benefits:
Employees and their families are eligible to enroll in:
- Medical, Dental, and Vision
- Health Savings Account (HSA)
- Company Sponsored Life Insurance
- Supplemental Life Insurance
- Long-term and short-term disability
- Accident protection
- Employee assistance program - access to counseling services and other tools to improve work/family/life balance
- Pet Insurance for your furry family member
- 401k plan
- Additional Insurance Programs including
- UHC Rewards
- Rally Health
- One Pass Select (gym membership subscription)
Additional Perks:
- VPTO (Volunteer paid time off) year-round incentives to give back to your local community
- Personal/Professional Development - we provide books, courses, and opportunities to attend leadership conferences
- Relocation opportunities to other branches across the nation
Each DaBella Employee receives:
- 80 hours of Paid Time Off annually with incremental increases
- 6 paid holidays during a calendar year effective day one of employment
Learn more about DaBella at www.DaBella.us
Source : DaBella
