Call Center Coordinator - Mindful Behavioral Healthcare
kissimmee, FL
About the Job
Call Center Representative
Job Overview
We are seeking a dedicated Call Center Representative to join our team. The ideal candidate will handle inbound and outbound calls, provide excellent customer service, and assist with inquiries and issue resolution.
- Responsibilities
- Answers daily telephone calls professionally. Provide general information to patients and clients about the practice, its services, and clinical staff.
- Schedule patient appointments, cancel and reschedule appointments, redirect callers to the appropriate department staff.
- Check voicemail messages submitted by the answering service company system and respond or redirect callers accordingly
- Check the phone lines in the receptionist desk and the scheduling coordinator's desk for any messages that have been received and that they are appropriately taking care of patient requests.
- Ensure that all referrals are scanned into the electronic medical records promptly, after assigned actions are completed. Document all call information according to standard operating procedures
- Performs other related duties as assigned by immediate supervisor or his/her designee.
- Reports to the clinical Operations Manager.
- Requirements
- Strong communication skills; Spanish languages are a plus
- Excellent customer service skills with the ability to handle difficult customers with professionalism
- Proficiency in using computerized systems for data entry and information retrieval
- Familiarity with medical terminology or experience in a medical office is advantageous
- Ability to navigate phone systems efficiently and follow phone etiquette guidelines
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental Insurance
- Disability insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Vision insurance
Schedule:
- 8-hour shift
- Monday to Friday
Experience:
- Call center: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Work Location: In person
Source : Mindful Behavioral Healthcare