Call Center - Customer Care Coordinator - Primary Talent Partners

Primary Talent Partners has a new Customer Care Coordinator opening with our large life sciences client in the Redwood City, CA area. This will be a 12-month, FT contract with high potential to convert. The role is on-site, requiring 5 days in office per week.

Pay: $21/hr; W2 contract, no PTO, no Benefits

Schedule: Monday through Friday 8am - 5pm

For over 50 years, *** has been developing groundbreaking technologies and solutions in mass spectrometry and capillary electrophoresis. Our products enable our customers to quickly respond to environmental hazards, better understand biomarkers relevant to disease, improve patient care in the clinic, bring relevant drugs to market faster and keep food healthier and safer. At ***, you'll find a rewarding role that amplifies your impact on the world and helps you realize life's potential.

*** is one of 10 Life Sciences companies of ***. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.

Learn about the *** Business System which makes everything possible.
Are you interested in a career within a Life Science organization? Do you enjoy going above and beyond for customers to understand their needs and resolve their issues? Are you ready to take on new tasks as business needs change and enthusiastically embody a customer first mindset?

Description:

• The Customer Care Coordinator is highly focused on facilitating Americas Call Center day-to-day activities, problem solving so that the team meets and exceeds the required level of service, performance, orders, and revenue targets.
• The Call Center is the front-line team to assist our customers and commercial organization.
• Continuously collaborates and coordinates with cross functional teams in Finance, Distribution, Logistics, IT, Business Analyst and Sales.
• The successful candidate enjoys the challenge of handling a diverse range of customer inquiries.
• Thrives in a fast-paced, customer-oriented environment, where the potential to wear many different hats.

In this role, you will have the opportunity to:

• Demonstrate exceptional customer service in assisting with customer issues and ensuring a high level of customer satisfaction through multitasking abilities to drive critical issues simultaneously.
• Manage incoming correspondence and re-direct if needed to other departments and processing parts orders, quotations, and customer inquiries.
• Coordinate/dispatch communications and information to field service and daily work order transfers.

Required Qualifications:

• Requires the knowledge and skills generally acquired through completing an Associate Arts (A.A) degree or equivalent experience.
• At least 1-2 years of customer service or related experience.
• Experience with Salesforce.com, Oracle 11i a plus, and Microsoft Office Suite proficiency.

Preferred Qualifications:

• Ability to read and interpret general business documents such as operating and maintenance instructions, customer contracts, quotes, purchase orders, and procedure manuals.
• Prior experience in heavy Call Center.
• Analytical skills to identify practical problems and deal with a variety of situations where limited standardization exists.

Primary Talent Partners is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.

If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at info@primarytalentpartners.com

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