Call Center - Customer Care Coordinator at The Fountain Group
Redwood City, CA
About the Job
Pay: $26/hr
Shift: Onsite - Monday through Friday 8am - 5pm
Contract Length: 1 year initially with the potential to extend or convert based on performance and budget
For over 50 years, this company has been developing groundbreaking technologies and solutions in mass spectrometry and capillary electrophoresis. Our products enable our customers to quickly respond to environmental hazards, better understand biomarkers relevant to disease, improve patient care in the clinic, bring relevant drugs to market faster and keep food healthier and safer. At this company, you'll find a rewarding role that amplifies your impact on the world and helps you realize life's potential.
This company is one of 10 Life Sciences companies of a within a larger company. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.
Learn about how the Business System which makes everything possible.
Are you interested in a career within a Life Science organization? Do you enjoy going above and beyond for customers to understand their needs and resolve their issues? Are you ready to take on new tasks as business needs change and enthusiastically embody a customer first mindset?
The Customer Care Coordinator is highly focused on facilitating Americas Call Center day-to-day activities, problem solving so that the team meets and exceeds the required level of service, performance, orders, and revenue targets. The Call Center is the front-line team to assist our customers and commercial organization. Continuously collaborates and coordinates with cross functional teams in Finance, Distribution, Logistics, IT, Business Analyst and Sales. The successful candidate enjoys the challenge of handling a diverse range of customer inquiries. Thrives in a fast-paced, customer-oriented environment, where the potential to wear many different hats.
This position is part of the Customer Service Department, directly supporting the Customer Care team. This role is 5 days a week in office located in Redwood City, CA.
In this role, you will have the opportunity to:
• Demonstrate exceptional customer service in assisting with customer issues and ensuring a high level of customer satisfaction through multitasking abilities to drive critical issues simultaneously.
• Manage incoming correspondence and re-direct if needed to other departments and processing parts orders, quotations, and customer inquiries.
• Coordinate/dispatch communications and information to field service and daily work order transfers.
The essential requirements of the job include:
• Requires the knowledge and skills generally acquired through completing an Associate Arts (A.A) degree or equivalent experience.
• At least 1-2 years of customer service or related experience.
• Experience with Salesforce.com, Oracle 11i a plus, and Microsoft Office Suite proficiency.
It would be a plus if you also possess previous experience in:
• Ability to read and interpret general business documents such as operating and maintenance instructions, customer contracts, quotes, purchase orders, and procedure manuals.
• Prior experience in heavy Call Center.
• Analytical skills to identify practical problems and deal with a variety of situations where limited standardization exists.
Shift: Onsite - Monday through Friday 8am - 5pm
Contract Length: 1 year initially with the potential to extend or convert based on performance and budget
For over 50 years, this company has been developing groundbreaking technologies and solutions in mass spectrometry and capillary electrophoresis. Our products enable our customers to quickly respond to environmental hazards, better understand biomarkers relevant to disease, improve patient care in the clinic, bring relevant drugs to market faster and keep food healthier and safer. At this company, you'll find a rewarding role that amplifies your impact on the world and helps you realize life's potential.
This company is one of 10 Life Sciences companies of a within a larger company. Together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health.
Learn about how the Business System which makes everything possible.
Are you interested in a career within a Life Science organization? Do you enjoy going above and beyond for customers to understand their needs and resolve their issues? Are you ready to take on new tasks as business needs change and enthusiastically embody a customer first mindset?
The Customer Care Coordinator is highly focused on facilitating Americas Call Center day-to-day activities, problem solving so that the team meets and exceeds the required level of service, performance, orders, and revenue targets. The Call Center is the front-line team to assist our customers and commercial organization. Continuously collaborates and coordinates with cross functional teams in Finance, Distribution, Logistics, IT, Business Analyst and Sales. The successful candidate enjoys the challenge of handling a diverse range of customer inquiries. Thrives in a fast-paced, customer-oriented environment, where the potential to wear many different hats.
This position is part of the Customer Service Department, directly supporting the Customer Care team. This role is 5 days a week in office located in Redwood City, CA.
In this role, you will have the opportunity to:
• Demonstrate exceptional customer service in assisting with customer issues and ensuring a high level of customer satisfaction through multitasking abilities to drive critical issues simultaneously.
• Manage incoming correspondence and re-direct if needed to other departments and processing parts orders, quotations, and customer inquiries.
• Coordinate/dispatch communications and information to field service and daily work order transfers.
The essential requirements of the job include:
• Requires the knowledge and skills generally acquired through completing an Associate Arts (A.A) degree or equivalent experience.
• At least 1-2 years of customer service or related experience.
• Experience with Salesforce.com, Oracle 11i a plus, and Microsoft Office Suite proficiency.
It would be a plus if you also possess previous experience in:
• Ability to read and interpret general business documents such as operating and maintenance instructions, customer contracts, quotes, purchase orders, and procedure manuals.
• Prior experience in heavy Call Center.
• Analytical skills to identify practical problems and deal with a variety of situations where limited standardization exists.
