Call Center Customer Service Manager - Automation Personnel Services
Tampa, FL 33607
About the Job
Call Center Customer Service Manager
Automation Personnel Services is looking for a Customer Service Manager for a Call Center based in Tampa, FL. In this role, you will have the opportunity to work for a well-established family-owned wholesale distribution center. If you have a passion for leadership and customer service, we want to hear from you!
Automation Personnel Services is looking for a Customer Service Manager for a Call Center based in Tampa, FL. In this role, you will have the opportunity to work for a well-established family-owned wholesale distribution center. If you have a passion for leadership and customer service, we want to hear from you!
Pay Rate
$18.00 - $24.00 per hour, depending on experience.
$18.00 - $24.00 per hour, depending on experience.
Schedule and Hours
Monday through Friday, 8:30 am to 5:00 pm.
Monday through Friday, 8:30 am to 5:00 pm.
Call Center Customer Service Manager Duties and Responsibilities
- Oversee daily operations of the call center, ensuring high-quality customer service.
- Lead, train, and mentor a team of customer service representatives.
- Monitor team performance, and provide feedback and support to achieve goals.
- Handle escalated customer inquiries and resolve issues efficiently.
- Analyze call center metrics and implement improvements to enhance service delivery.
- Collaborate with management to develop strategies for increasing customer satisfaction.
- Maintain a positive and motivating work environment.
Call Center Customer Service Manager Qualifications and Requirements
- High school diploma or equivalent
- Previous experience in a call center environment, with a minimum of 2 years in a supervisory role preferred.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Proficient in call center software and Microsoft Office Suite.
- A positive demeanor and a commitment to fostering a collaborative team atmosphere.
Job Type
Full-time, Temporary to Hire
Full-time, Temporary to Hire
Benefits
• Weekly Pay
• Weekly Pay
• 401(k) retirement plan
• Medical, dental, vision, short-term disability and life insurance
• 5 paid Vacation Days after 1 year of continuous service (paid as a service bonus)
• 6 paid Holidays after 1500 continuous hours of service within a calendar year
Interested in this job?
Click Apply Now, email your resume to apsTampa@apstemps.com, or call us at 813.888.7508 to learn more. You can also apply in person at our office located at
Click Apply Now, email your resume to apsTampa@apstemps.com, or call us at 813.888.7508 to learn more. You can also apply in person at our office located at
Automation Personnel Services Tampa Branch
3918 West Hillsborough Ave.
Tampa, FL 33614
3918 West Hillsborough Ave.
Tampa, FL 33614
Bonus Opportunity!
We are also offering a $50.00 referral bonus. Both employee and referral must stay on assignment for 30 days to receive the payout.
We are also offering a $50.00 referral bonus. Both employee and referral must stay on assignment for 30 days to receive the payout.
About Automation Personnel Services
Automation Personnel Services is an award-winning staffing agency with more than 30 years of experience in manufacturing and light-industrial staffing. Automation Personnel Services is the winner of the ClearlyRated® Best of Staffing Talent Award from 2019-2024, and the ClearlyRated® Best of Staffing Client Award from 2016-2024. Automation Personnel Services is also the recipient of the Safety Standard of Excellence Award by the American Staffing Association and was named one of the Best Staffing Companies to Work For 2022 by CIO Views Magazine.
Our goal is finding you the right job!
Equal Opportunity Employer
APSTampa
APSTampa
Source : Automation Personnel Services
