Call Center -Customer Service Rep III Bilingual (Texas, Austin) - National Western Life Insurance Company

Job Summary

Client Services Representative III responds to a high volume of incoming telephone inquiries from our valued policyholders and/or producers.

Essential Functions

• Provides Exceptional Customer Service
• Offers comprehensive support on our company’s products
• Responsible for maintaining complete and accurate internal documentation that meets regulatory and compliance with company standards
• Identify customer’s needs, research issues and provide solutions
• De-escalate situations involving dissatisfied customers
• Often supports less experienced Client Services Representatives which may include day to day training
• Fulfills complex service request
• Calculates cash values, premium refunds/changes, loan balances or other such values