Call Center Disputes Agent - UnityPoint Health

We're seeking a Customer Service Disputes Agent to join our team! This role is part of the call center team and acts as a main contact for billing disputes from patients, guarantors, affiliates and external agencies. The disputes may include but are not limited to de-escalating patient billing disputes, resolving insurance processing issues, patient care concerns, investigating services performed, coding reviews and collecting self-pay accounts receivable.

Location: Remote,with strong preference for candidates residing within the UPH geographies of Iowa, Illinois, & Wisconsin.

Hours: Monday-Friday, 8:00am-4:30pm

Why UnityPoint Health?

• Commitment to our Team – For the third consecutive year, we're proud to be recognized as a Top 150 Place to Work in Healthcare by Becker's Healthcare for our commitment to our team members. 
• Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve. 
• Benefits – Our competitive Total Rewards program offers benefits options that align with your needs and priorities, no matter what life stage you’re in. 
• Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation. 
• Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience. 
• Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve. 
  
  

Visit https://dayinthelife.unitypoint.org/ to hear more from our team members about why UnityPoint Health is a great place to work. 

What You'll Do:

The agent is responsible for understanding the patient accounting operations and policies/procedures of each affiliate and utilizing appropriate Central Billing Office (CBO) resources to resolve account questions. Agents are to be professional and courteous at all times, creating a positive image for UnityPoint Health and following our FOCUS values, work as a team player supporting our vendors and UnityPoint staff to complete all tasks in the most efficient manner. 

What You'll Need:

Education:

Required:

• High School Diploma or Equivalent

Education: 

Required:

• A minimum of 2 years' experience in a customer service call center environment.
• A minimum of 2 years' medical billing experience.

Preferred:

• Data entry skill level- minimum of 40-50 words per minute.
• Bi-lingual
• Prior experience in a third-party collection or medical collections and knowledge of industry terminology, principles and procedures is highly preferred.

Knowledge/Skills/Abilities:

• Ability to use de-escalation practices for escalated disputes.
• Ability to understand and apply guidelines, policies and procedures.
• Must possess the ability to read, write and communicate in English.
• Ability to communicate effectively both verbally and in writing.

• Interpersonal skills

• Basic computer skills

• Motivation Teamwork Customer/Patient focused Professionalism

• Strong organizational skills

• Requires knowledge of state and federal healthcare laws and regulations.

• Strong attention to detail and accuracy.

• Ability to learn and master multiple computer and phone systems quickly.

• Requires highly developed communication skills to effectively work with all levels of management throughout the UnityPoint Health, its subsidiaries and affiliates