Call Center Manager - The Chicago Lighthouse

STATEMENT OF PURPOSE: The Call Center Manager is responsible for managing and developing a customer service team consistent with a world class con...

QUALIFICATIONS:

Associate's degree from an accredited institution in business management or related field preferred;

Two years’ experience working in a call center;

Ability to effectively work within established contractual turnaround times;

Detail oriented, as well as ability to manage multiple tasks with follow-up skills;

Advanced proficiency with MS Office applications;

Ability to work well under pressure making sound decisions quickly in a fluid, fast business environment;

Must have demonstrated excellent interpersonal and communication skills and the ability to organize simultaneous tasks;

Commitment to our mission of providing opportunities for people who are visually impaired, blind, deaf-blind, or blind with additional disabilities is essential.

The Chicago Lighthouse for People Who Are Blind or Visually Impaired is an Equal Opportunity Employer in full compliance with local, state, and federal Civil Rights & Affirmative Action laws. The Chicago Lighthouse for People Who Are Blind or Visually Impaired maintains a strong policy of accommodation and a consistent practice of employing qualified individuals with disabilities. All applicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, physical or mental disability unrelated to ability, sexual orientation, military status, order of protection status or unfavorable discharge from military service.