Call Center Other at Adecco USA

Adecco is currently assisting a Fortune 8 company in sourcing for a Customer Service Rep in HYBRID Cary, NC. Apply Now! 

Schedule: Mandatory training will be held on-site between 9am – 7pm; To be determined after training  (shift between 8am - 8pm EST) 

Pay Rate: The wage for this position is $20.40. Hourly wage may depend upon experience, education, geographic location and other factors. 

• Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information. 

• Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner 

• Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction. 

• Update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral 

• Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request. 

• Answer patient questions and concerns during refill scheduling and transfer to the clinical team (pharmacists and nurses) when appropriate. 

• Identify and report adverse events (AEs) and product complaints (PCs) to clinicians to ensure patient’s safety 

• Perform other duties as assigned (above tasks may vary slightly depending on the specific team/program requirements.) 

What do we need from you?       

• High School Diploma/GED 

• 1 year of high call volume call center experience  

• Pharmacy experience, a plus 

• Strong professional and empathetic verbal and written communication skills 

• `Microsoft applications, typing, proficient computer navigation 

Click on apply now for instant consideration! 

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs.  Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria. 

Pay Details: $20.40 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance