Call Center Outreach Representative - Tandym

A medical services company in NYC is currently seeking a new professional for a promising opportunity with their growing team as a Call Center Outreach Representative.

Responsibilities:

The Call Center Outreach Representative will:

• Conduct 100 or more outreach calls daily to schedule patients for appointments with the mobile health team
• Review and explain services identified as gaps in health insurance partners to patients
• Track all calls and interactions in Customer Relationship Management system.
• Collect demographic information by phone and accurately document it in internal systems while booking
• Provide excellent customer service to patients via phone, email, and text message
• Conduct yourself in a courteous, helpful, and professional manner when dealing with patients, co-workers, supervisors, and the public
• Take on other duties as assigned

Qualifications:

• High School Diploma or GED
• Bilingual Spanish or Mandarin
• Prior sales experience
• Typing speed of at least 70 WPM
• Effective verbal and written communication skills
• Detail-oriented with the ability to multitask in a fast-paced environment