Call Center - PAT Member Service Representative I - NE Philadelphia - American Heritage Credit Union

American Heritage Credit Union, a $4.8+ billion Credit Union has immediate openings available in our Contact Center for Part-Time PAT Member Service Representative!

This position performs routine member transactions, including deposits, withdrawals, cash advances, loan payments, transfers and check cashing via the Personal-interactive teller unit.

Responsibilities Include:

• Serve membership by providing service and information in a pleasant, efficient manner via the PTM/ITM (Personal Teller Machine Interactive Teller Machine)
• Identifies cross-sell opportunities and cross-sells services to members.
• Perform routine member transactions, including but not limited to cash/check deposits, withdrawals, and transfers.
• Perform account review.
• Ability to analyze and identify member's questions/problems and refer/cross-sell a product or service using the ACS system in order to meet the expectations/ financial needs of the member.

Qualifications:

• Must have prior Cash Handling, Customer Service experience required.
• Previous Credit Union/Banking experience a plus.
• Monday- Friday - 8:00 a.m. to 7:00 p.m. & Saturday 9:00 a.m. to 3:00 p.m.
• This position requires regular weekly Saturday coverage unless there is a special occasion and time off is approved by management.

We offer a competitive salary, an outstanding benefits package, including a 401(k) with a generous company match and a friendly, progressive & environmentally friendly work environment.

To be considered, correspondence should include a resume listing job history and salary expectations. Please be advised that credit, criminal, employment, drug/alcohol testing and education background checks are conducted on potential candidates. All resumes will be reviewed, but only competitive candidates will be contacted for further conversation.

** Come experience why American Heritage Credit Union is a seven time award winner in the Philadelphia Business Journal Best Places to Work contest!! **