CALL CENTER REP $21/HR - IMMEDIATE HIRE - TEKsystems

IMMEDIATE CALL CENTER REPRESENTATIVE NEEDED, START NEXT WEEK

OPPORTUNITY TO WORK WITH ONE OF THE LARGEST INSURANCE/RETIREMENT BENEFIT ORGANIZATIONS IN THE AREA

FULL TIME MONDAY - FRIDAY 8AM-5PM

WHITE PLAINS, NY (IN OFFICE, NOT REMOTE)

$21/HR

Qualifications:

• 2 years of call center customer service experience
• Microsoft office proficient
• Type 35 WPM

Responsibilities:

Call Handling:

• Answer and direct incoming calls in a high-volume switchboard environment.
• Use a defined script and maintain an enthusiastic manner.

Multi-tasking and Clerical Support:

• Perform various clerical tasks as assigned by the department.

Call Center Traffic Reallocation:

• Analyze call center volume, productivity, and patterns.
• Assist management in reallocating and optimizing staffing levels to ensure quicker call response times.

Retirement Call Center Support:

• Handle first-level calls from retirees and active participants of pension plans.
• Manage requests for direct deposit of pension checks and complete written pension verification requests.
• Provide check status to retirees during peak call periods.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.