Call Center Representative - BrightKey, Inc

BrightKey is growing and we are looking for you to join a dynamic team as a Call Center Representative dedicated to making a difference! In this role, you will be the first point of contact for our customers, which include a diverse range of non-profit, professional, and service organizations. Your main responsibility will be to assist these organizations by addressing their inquiries, resolving issues, and providing guidance to ensure they receive the support they need to achieve their missions. If you thrive in a fast-paced, team-oriented environment and enjoy making a positive impact, this could be the perfect opportunity for you!
Job Description:

As a Call Center Representative, you will be an integral part of a team that provides exceptional customer service to non-profit organizations and their clients. You will handle inbound and outbound calls, as well as respond to emails, ensuring that all interactions are professional, courteous, and effective. This position offers a career opportunity with potential for growth within the company.

Key Information:

• On-Site, First shift, Monday through Friday - 40 hours per week
• Location: Annapolis Junction, MD
• Medical, Dental, Vision, Pet and other Insurance options
• Participation in a company 401k program
• Paid Time off and 10 paid holidays
• Pay range is $19.00-$22.00 per hour
• BONUS: we offer a $1,000 completion bonus after completing your first year of employment with BrightKey!

Key Responsibilities of the Call Center Representative:

• Answer incoming calls and respond to emails in a timely and professional manner.
• Assist customers by providing information, resolving issues, and answering inquiries related to non-profit services.
• Maintain a high level of product and service knowledge to effectively support customers.
• Document all customer interactions and update records accurately in the database.
• Collaborate with team members to ensure a seamless customer experience.
• Identify and escalate priority issues to the appropriate team members or departments.
• Follow up with customers to ensure their concerns are resolved to their satisfaction.
• Participate in training and development programs to enhance skills and knowledge.
• Contribute to a positive team environment and support colleagues as needed.

Qualifications:

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Experience in a call center representative or customer service role is ideal.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to handle a high volume of calls and emails with professionalism and efficiency.
• Proficient in using computer systems and software applications including MS Office (Outlook and Excel).
• Compassionate and empathetic, with a genuine desire to help others.
• Ability to work independently and as part of a team.
• Flexible and adaptable to changing priorities and tasks.
• Employment is contingent upon the successful completion of a background check.

BrightKey is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.
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CSP-102924
Call Center Representative
Customer Service

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