Call Center Representative - Equiniti

Job Title: Management Level I

Responsibilities:

• Oversee daily operations and ensure team productivity.
• Develop and implement strategies to improve efficiency.
• Monitor performance metrics and provide feedback.
• Facilitate team meetings and training sessions.
• Assist in resolving escalated customer issues.

Qualifications:

• Bachelor's degree in Management or related field.
• 2+ years of management experience.
• Strong communication and leadership skills.
• Proficient in Microsoft Office Suite.
• Ability to work independently in a remote environment.