Call Center Representative (Bilingual in Spanish) - Avita Pharmacy

The Call Center Representative (Bilingual in Spanish) is responsible for maintaining excellent customer satisfaction and retention by providing customers, patients, and providers with accurate, timely, and helpful information. The Call Center Rep provides responses to inquiries and resolves issues, continuing to build rapport and collaborative relationships with patients and partners.

This is a full-time position in Brea, CA (3020 Saturn St) and the work schedule is Monday through Friday from 8:30am to 5pm.

Great work-life balance. No evenings or weekends!

Entry Level position in the pharmacy field!!

About the Role:

• Answer incoming and make outbound calls to patients, case managers, providers, insurance companies, etc.
• Interact courteously with patients and team members to develop and maintain positive, professional relationships
• Initiate contact with the appropriate personnel to obtain information relevant to the inquiry/concern as needed
• Determine and implement the appropriate course of action to resolve any issues and/or coordinate service recovery
• Proactively identify problems, escalate if/when appropriate, and provide effective solutions
• Review customer profiles and coordinate prescription deliveries
• Consistently maintain the privacy and confidentiality of patients' information
• Ensure excellent customer service by demonstrating compassion, collaboration, and resourcefullness
• Maintain a clean, neat, organized, and safe work environment, including HIPAA trash
• Perform other related duties as assigned
• Perform in accordance with company policies and standards
• Embrace and perform in the spirit of the company’s core values and goals

About You:

• High school diploma or GED
• Previous work experience in customer service, call center and/or healthcare is a plus
• Proficient in English with strong verbal and written communication skills
• Bilingual in Spanish required
• Good working knowledge of Microsoft Office (Word, Excel, Outlook, etc.)
• Strong customer service, interpersonal, and data entry skills
• Must be able to multitask and stay calm and focused in a busy work environment
• Able to maintain a high attention to detail and a high level of confidentiality
• Responsible and reliable with a track record of good attendance
• Must have a reliable mode of transportation to get to our Brea pharmacy on a regular daily basis
• Must have a positive attitude, be energetic and flexible, have excellent phone etiquette, and provide exceptional customer service

At Avita Care Solutions, compassionate care is at the heart of everything we do. Join Avita and get inspired to be the care that unlocks the full potential of health for all. We’re committed to promoting health equity by providing comprehensive, integrated access to pharmacy services, clinical care delivery and digital health through our individualized and culturally competent LGBTQ+, HIV, PrEP, and sexual wellness care. Avita is a proud member of the U.S. Business Action to End HIV and has been recognized multiple times by the Human Rights Campaign Foundation as a Best Place to Work for LGBTQ+ Equality.

Avita is an Equal Opportunity Employer dedicated to building a diverse, inclusive, and authentic workplace. We welcome everyone by recruiting, hiring, and promoting individuals without regard to their sex, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, veteran status, or any other status protected by applicable law. Avita also provides reasonable accommodation for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and any other state or local laws.

Pay range: $16- $18 per hour, based on credentials and geographic location.

Avita Care Solutions offers a comprehensive benefits package:

Healthcare benefits (medical, dental, vision) for eligible team members and their families, along with additional company paid and voluntary benefit offerings. Six Company Paid Holidays and Three Personal Floating holidays, Paid Time Off (PTO), Paid Leaves - Two Weeks Paid Parental Leave, Bereavement, Sick Leave, Time to Vote, Jury Duty, Award Recognition Program, Professional Learning & Development opportunities. Company Paid benefits – Basic Life and AD&D, Maven and Health Care Advocate Work/Life Balance Program, Health/Dependent Flexible Spending. Voluntary benefits – Long and Short-term Disability, Pet Insurance, Legal, Accident, Hospital Indemnity, Critical Illness, Whole and Supplementary Life Insurance, Identity Theft Protection, 401(K) Retirement Savings Plan with company match.

All benefits are subject to the applicable plan terms.