Call Center Representative - ENT at Butler Aerospace and Defense

Call Center Representative - ENT
Location: East Syracuse, NY
Job ID: #70018
Pay Range: $15-17

Job Description
Manage large amounts of incoming calls Generate sales leads Identify and assess customers needs to achieve satisfaction. Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid and complete information by using the right methods/tools. Meet personal/customer service team sales targets and call handling quotas. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage with customers.

Requirements:

• Microsoft Office proficient
• Type 35-45 words per minute
• Excellent verbal and written communication skills
• High School diploma or equivalent

Benefits provided:

• 401K
• Medical, dental, and vision
• Sick time as applicable to state law

Butler America Aerospace, LLC. is proud to provide an equal opportunity workplace and be an affirmative action employer. Consider Butler because we are committed to hiring and retaining a diverse workforce. We recognize that we thrive on diversity and inclusion for the benefit of our employees, our customers, and the communities where we are located. Employment decisions are made without regard to race, color, religion, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, gender expression, marital status, mental or physical disability or any other legally protected status.