Call Center Representative (FT) - Bermex

• Sort and separate field service work orders and send them to service techs in the field.
• Dispatch utility jobs to field service techs first thing in the morning and periodically throughout the day.
• Route work to Field Service Techs by dispatching work orders to a handheld device.
• Intensely focus on multiple tasks throughout the day.

• Use good judgment and make sound decisions in accordance with policies and procedures.
• Assist with administrative duties as assigned.
• Other duties as assigned. 
  
  

• Education: None. Must be 18 years or older.
• Experience: 1 year of experience in industry-specific knowledge; must possess a valid driver’s license.

• Education: High School Diploma or GED.
• Experience: 2 or more years of experience in dispatching.

• Ability to multi-task, and work independently and as a team.
• Exceptional flexibility in daily routines and route scheduling.
• Excellent communication skills, comfortable interacting with management and customers.
• Ability to interact with unhappy or negative customers in a professional manner.
• Excellent attention to detail and organization skills.
• Good working knowledge of computers and software systems is essential in sending, receiving, and reviewing orders.

• Do not enjoy working independently.
• Are not flexible and do not enjoy adapting to your current work schedule or routine.
• Do not have adequate planning and time management skills.

• Drug/alcohol testing is required.
• Drug/alcohol testing is required per Non-Regulatory requirements for employees working with water, electric, or meters.
• Drug/alcohol testing is required per Federal DOT regulations for employees working with gas meters.

• Group health plans including medical/prescription, dental, vision, and a variety of other coverage options.
• Company-paid group life insurance, accidental death & dismemberment insurance, short and long-term disability.
• Flexible Spending Accounts or an option for a Health Saving Account with a company match.
• Company-paid Employee Assistance Program (EAP) for all employees and eligible family members.

• Automatic enrollment in the Employee Stock Ownership Plan (ESOP) at no cost.
• Roth or Traditional 401(k) Retirement plan with company match.

• Paid Vacation.
• Paid Holidays.
• Paid Wedding Day.
• Veterans Day paid time off for our veterans.
• Paid Sick Time (New York-based positions ONLY).

• Company vehicle (for all driver-based positions).
• Gas card for company vehicle (if applicable).
• Company-provided cell phone or mobile allowance (if applicable).
• Boot allowance from approved vendors.
• Daily per diem for travel-based positions.

At Bermex, we put safety first. Always.Beyond that, our culture always has been, and always will be, about one thing: people. It’s about our employees, our customers, and the communities our customers serve.We empower the best people to help sustain our world. We’re the only independent national vegetation management consulting firm — giving us the freedom to put our clients first. This focus on independence is a key tenant of our culture.Our culture is unique, not only in our industry, but around the world. We provide trust and support to our team unparalleled in other companies. Our roots run deep as company, and we’ve created our success by relying on our people. Over the last three decades we’ve grown exponentially, and we’ve created a culture that rewards our employees with the opportunity to grow personally and in their careers.We have an employee stock ownership plan (ESOP) for eligible employees. This means that your role here is not just a job, it’s an investment into your future. It means that, along with your team members, you’ll have a hand in our ongoing growth and success. With nearly 30 years of service and exceptional growth, exciting things continue to happen at Bermex.Because our culture is built around people, we’ve made the growth and development of our team one of the four pillars of our success. These four pillars are baked into everything we do at Bermex:PeoplePeople are our greatest resource. We excel in mobilizing the best people effectively in any service area, providing exceptional service no matter where and when duty calls.ProcessNo matter the task at hand, we know how to tackle it. We’re experts in defining the parameters of success and executing on them. We do it all with safety—of our employees and our communities—driving every action we take.DedicationWe believe in long-term solutions and will help develop detailed road maps for continued success. We’ll assist in developing strategy for as long as you need it.EducationWe’re the experts—and we’re proud to extend that expertise to those who seek it. We offer qualified training opportunities in areas where they are needed to help our customers reach their fullest potential, preparing them for what their work throws at them.If you excel in a culture that values independence and growth, then we encourage you to join our team at Bermex. See our open vegetation management jobs or see all the career paths we have available to you.