Call Center Representative - H - Abacus

Job Overview
Remote opportunity within the state of Maryland. We are seeking dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional service to our customers through effective communication and problem-solving skills. This role requires a proactive approach to customer inquiries and the ability to manage multiple tasks efficiently in a fast-paced environment. Bilingual candidates, especially those fluent in Spanish, are highly encouraged to apply. You must have your own equipment to preform required duties (Computer, Monitor, Internet Connection).

Responsibilities
- Handle inbound and outbound calls with professionalism and courtesy.
- Provide accurate information regarding products and services to customers.
- Assist customers with their inquiries, complaints, and requests in a timely manner.
- Perform data entry tasks to maintain accurate customer records in our database.
- Utilize phone etiquette skills to create a positive customer experience.
- Communicate effectively with team members and other departments to resolve issues.
- Collaborate with the call center team to achieve departmental goals.

Qualifications
- Previous experience in a customer service or call center environment is preferred.
- Strong verbal communication skills with the ability to articulate clearly over the phone.
- Proficiency in data entry and computer systems; familiarity with office software is a plus.
- Bilingual abilities, particularly in Spanish, are highly desirable.
- Excellent phone etiquette and interpersonal skills.
- Ability to multitask while maintaining attention to detail.
- A positive attitude and willingness to learn new processes. - Experience with a high call volume.

Join our team as a Customer Service Representative, where you will have the opportunity to make a difference in our customers' experiences while developing your skills in a supportive environment.

Apply Today – Gain Access to Immediate Employment Opportunities!

Join the Abacus family of more than 27,000 employees assigned to top-rated clients, nationally.

Why Abacus?

• Competitive Pay Rates
• Excellent Culture
• Meaningful Employment
• Potential for Growth

When you apply, your experience may be considered across business verticals:

• Abacus Staffing – Multi-Client General Staffing
• Abacus Solution Group – Professional Placement
• Harrison Richard Group – Accounting & Finance
• Abacus Security Services

Employment opportunities include a wide range of placement options: project-based, temporary to permanent hire, part-time, contract-basis, direct hire and on-demand placement.

Ideal Candidate will possess:

• Minimum of 6 months experience in this position
• Flexibility to align your experience with a broad range of assignments
• Meet physical, aptitude, educational and minimum experience criteria

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