Call Center Representative Inbound - Spherion

Are you a customer service superstar ready to take your skills to the next level? Do you thrive in a fast-paced environment and love the satisfaction of making someone's day better? We're looking for YOU to join our team as a Customer Support Specialist!

Responsibilities:
Be the friendly voice on the other end of the line, answering calls and providing top-notch assistance via email, chat, or phone.
Offer customers accurate, up-to-date info about our amazing products, services, and policies.
Help with placing orders, processing returns, and resolving billing issues.
Keep detailed records of customer interactions in our system, ensuring no detail is missed.
Follow up with customers to make sure their issue is resolved and they leave satisfied.
Escalate more complex situations to supervisors or other departments when needed.
Stick to call center guidelines, scripts, and performance metrics to keep our customers happy.
Continuously improve your service skills and product knowledge to become the ultimate customer service expert.

Working hours: 8:00 AM - 5:00 PM (Various Shifts Available)

Skills:
High school diploma or equivalent.
1-3 years of experience in customer service or call centers.
Excellent communication skills with strong phone etiquette.
Comfortable navigating computer systems and call center software.
Quick problem-solving abilities and a calm demeanor under pressure.
Empathy, patience, and the ability to handle customer concerns effectively.
Flexibility to adapt in a fast-paced environment with changing priorities.
Willingness to work flexible hours, including evenings, weekends, and holidays if needed.

Education:
High School

Experience:
1-4 years

Qualifications:
NA


Bonus Points For:

Experience with CRM tools like Salesforce or Zendesk.
Knowledge of sales techniques to upsell or cross-sell.
Bilingual skills.
Certification in customer service or call center operations.
Shift Details:

Monday to Friday, 8 AM to 4:30 PM (but stay flexible! Shifts may vary between 8:30 AM to 5 PM, and occasionally 9:30 AM to 6 PM or 10:30 AM to 7 PM. We?ll post the schedule a month ahead via Teams!)
Overtime is available but not required.
Why Join Us?

A fun, energetic team environment where your contributions truly make a difference.
Opportunities for growth and development in a fast-moving company.
Apply today and start making a real impact in customer service!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).